Global Key Account Manager- Retail
SGS North America Inc.

Job Info

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Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

As the Global Key Account Manager, you will be responsible for driving and generatingopportunities for revenue growth within assignedglobal account and consistent with preset SGS global key account initiatives and strategies. This role may have direct reports.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In conjunction with the business strategy, develop global account strategy and translate into pragmatic action plans and coordinate
• Provide the initial point of contact to the client, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contract
• Maximize existing revenue potential by networking with decision-makers within the account.
• Attend regular meetings at the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
• Monitor all communications, including Direct Reports, with the account, updates, reports and invoicing to ensure compliance with account requirements (timeliness, correctness, responsiveness)
• Take full responsibility for global agreements and contracts in place
• Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
• Ensure that technical and commercial procedures are communicated correctly within execution affiliates
• Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
• Monitor customer satisfaction and react as necessary
• Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
• Within the scope of the account, review and modify policies and procedures as appropriate
• Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
• Take full responsibility for claim management
• Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
• Investigate new opportunities with the account for the Business Line or other SGS Business Lines
• Provide continuous education, information, technical assistance and back-up to SGS offices involved in account activities
• Be abreast of all client activities, external market developments, relevant legislation, competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
• Regularly chase up outstanding invoices and monitor DSO
• Regularly report to Management or any other relevant team on global account status and issues
• Maintain knowledge of the SGS Group network and services
• Actively promote the image, capability and integrity of SGS to the account
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned

Qualifications

Required:

• Bachelor's degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education
• Minimum of 5 years experience in account management, customer services or other relevant experience for the position with a successful track record
• Minimum of 2 years experience in the industry for the relevant business unit (CPCH, EE, HL, or SL) preferred
• Experience in international / multi-cultural environments

#INDSCS

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