Floor Captain - Medical Assistant - W38th Street
Eskenazi Health

Job Info

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Division:Eskenazi Health

Sub-Division:FQHC

Req ID:16336

Schedule:Full Time

Shift:Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Floor Captain is the nurse or medical assistant overseeing the patient experience during face-to-face encounters with providers and other team members. This includes door-to-door time, customer service, and direct provision of patient care. The Floor Captain is also responsible for assisting the Team Captain with returning patient phone calls, obtaining prescription refills, and providing test results to patients. The Floor Captain serves as Team Captain in the event of the Team Captain's absence. Floor Captains who are medical assistants will participate in patient evaluation, patient education and other functions consistent with their training and under the supervision of nurses or providers.

Essential Functions and Responsibilities

Customer Service: Delivers courteous, sincere, and sensitive customer service.

• Models Eskenazi Health Values
• Timely in responding to patient/family and other team member needs and requests.
• Resourceful; solves problems for patients, families and staff.

Leadership: Coordinates and delivers direct patient care for their assigned team.

• Actively contributes to the Eskenazi Health Mission
• Innovates, takes risks and experiments to improve outcomes.
• Enables colleagues to succeed through teamwork, encouragement and empowerment.
• Models professionalism and dedication; sets an example for others to follow.
• Celebrates staff accomplishments, mentors others

Delegation: Assigns team members role-appropriate responsibility and authority.

• Assists team members in professional growth by delegating tasks within their scope of practice and competence
• Holds staff members accountable for completing the tasks assigned to them

Conflict Resolution:

• Recognizes conflict and addresses it early; monitors body language and subtle cues.
• Remains calm in a conflict situation
• Works to seek a solution that is good for both parties to the conflict.

Financial Accountability/Stewardship: Promotes the effective stewardship of resources.

• Assists site management in meeting budget targets
• Promotes practice growth through attracting and retaining new patients
• Assures adequate resources are available.

Teamwork: Engages the patient care team to achieve excellence in patient care and management. To facilitate team care, the Floor Captain will work from the assigned team room.

• Coordinates direct patient care, assists with administration of vaccines, performs EKGs, blood draws and other procedures.
• Ensures that patients receive appropriate education regarding new diagnoses, new medications, as well as wellness recommendations.
• Verifies cleanliness of exam rooms, and adequate stocks of supplies.
• Supports regulatory compliance.
• Ensures timely discharge of patients occurs in collaboration with the provider and team members, including medication reconciliation, appointments are scheduled to specialty clinics, and patients are handed off to the referral coordinator for necessary preauthorizations.

Technical Skill: Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.

• Anticipates, recognizes, and intervenes appropriately in situations that place patient/family at risk.
• Administers medications safely and legally within scope of practice.
• Promotes self-management with patients and families.
• Ensures discharge planning occurs in collaboration with the provider and other team members.

Job Requirements

• Graduation from an education program for the medical assistant required
• Certified or Registered Medical Assistant required
• Minimum of 4 years of experience with 1 year of Eskenazi Health experience required
• Previous experience as a lead preferred
• CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
• Current TB Education certification is preferred
• Serves in role of Medical Assistant Preceptor
• Bilingual in English and Spanish preferred; may be deemed necessary at certain locations
• Must complete lean process training within the first year of assignment. Can be extended if class is not offered by Eskenazi Health

Knowledge, Skills & Abilities

• High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills.
• Professional, articulate, friendly, and punctual.
• Proficient in computer skills including G3, eCW, Word, Excel.
• Professional appearance appropriate for health care setting.
• High levels of accuracy, productivity and good judgment
• Detail oriented, solid organizational ability
• Superior written and verbal communication skills
• Ability to follow instructions, work independently, devise own work patterns and prioritize tasks
• Detail-oriented and capable of handling multiple tasks and projects concurrently
• Able to utilize excellent judgment in relating with colleagues at all levels
• Creative, innovative; enjoys conceiving new ideas
• Able to use age-appropriate communication skills
• Skills in interpersonal relations and conflict resolution
• Ability to analyze complex situations and perform effective problem-solving functions.
• Knowledge of human behavior, social environment and agency resources
• Works effectively with a wide variety of professionals, patients and their families.
• Ability to analyze and interpret data, prepare necessary reports and make recommendations.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.

Nearest Major Market: Indianapolis

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