Fire Alarm Service Technician
A3 Smart Home

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You'll help positively impact every homeowner and the communities that we serve.

Why work for us?

• Job Stability - Career Growth

• Great Benefits - Medical/Dental/Vision

• Retirement - 401k matching up to 4%

• Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.

RESPONSIBILITIES/JOB DUTIES

• Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades
• Perform fire alarm repairs, maintenance, and upgrades
• Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal
• Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors
• Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth

KNOWLEDGE AND SKILLS

• Two or more years in the installation and/or service of fire alarm systems
• Strong customer service communication and conflict resolution skills
• Experience in the inspection of fire alarm and life safety systems
• Technical knowledge of fire, life safety, and suppression system design and operation is required
• Strong written and verbal communication skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES

• Must qualify for state alarm agent license
• Knowledge of life safety and electrical codes
• Technical certifications are required (CSA, NICET)
• Equipment manufacturer's training and/or certifications are desirable
• Computer / tablet literacy

SUPERVISORY RESPONSIBILITIES
The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

#SAFE