Financial Aid Assistant - Advising
Johnson County Community College

Overland Park, Kansas

Posted in Education and Training


This job has expired.

Job Info




Johnson County Community College

Position Title
Financial Aid Assistant - Advising


Department
Student Success & Strategy



Position Type
Part-time Regular, Non-Exempt


Number of openings
1



Work Schedule, Hours per week
Mon-Thurs 1:00pm - 6; Friday 12:00pm - 5, 25 hours per week



Position Grade
LVL4



Pay Range
$16.50-20.63 (actual pay depends on qualifications)



Location
Overland Park Main Campus



Benefits Category
Part-time

JCCC Benefits Information



Job Summary
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Serves students and families in the Financial Aid Office, both in person and over the phone, with all aspects of the financial aid process.




Job Duties
Job duties include but are not limited to:

  • 1. Advise and instruct students and families at the front desk and over the phone. Assist with the completion of forms and applications, communicate requirements and information needed for student files. Have clear knowledge of and can easily relay both federal and institutional financial aid policies, processes and procedures. Performance is acceptable when: a. Students/parents are assisted promptly and efficiently both at the front desk and over the phone. b. Knowledge, judgment and independent decision-making are demonstrated in answering questions and resolving issues and problems. Judgment is also demonstrated in escalated or complex events where students/parents must be deferred to a financial aid coordinator or supervisor. c. Flexibility and adaptability are demonstrated in rotating from front desk to phones and with assuming other duties and tasks. d. Positive and cooperative relationships are established with other members of the department.
  • 2. Assist other financial aid staff with projects and tasks. Prepare and process paperwork relative to student files and SAP appeals, perform data entry in Banner, serve on departmental committees, conduct call campaigns when requested, assist with student call-backs and email replies. Update requirements in Banner, place reminder calls to students/parents regarding upcoming appointments, maintain and update (as needed) front desk quick reference guides and the Advising training manual, ensure supply of hard-copy forms and student materials is always adequate. Performance is acceptable when: a. Willingness, flexibility and cooperation are demonstrated in assuming additional tasks and duties within the department. b. Tasks are performed accurately, thoroughly and efficiently. c. Level of satisfaction is high with both students and colleagues being served.
  • 3. Serve as Student Services Representative to support and assist students. Assist with other departments upon request. Performance is acceptable when: a. Positive and cooperative relationships are established with other members of the division. b. Changing priorities within the division are met with flexibility and adaptability.


Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.



Required Qualifications
  • High school diploma or GED
  • Associates Degree or 60 complete college credit hours OR at least 2 years of Financial Aid experience
  • Customer Service Experience


    Preferred Qualifications
  • Community College Experience
  • Other Higher Education Experience




    Required application documents
    Resume

    Cover Letter



    Disclosures
    Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

    In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

    Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

    If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email hr@jccc.edu.

    For a summary of all disclosures (Background Check, Clery Act, ADA, EOE, etc.) refer to the links on our Careers Page.


    To apply, please visit: https://careers.jccc.edu/en-us/job/494855/financial-aid-assistant-advising







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