Field Technical Support Rep
BC Forward

Job Info

Field Technical Support Rep
BCforward is currently seeking highly motivated Field Technical Support for an opportunity in Greensboro, NC

Role: Field Technical Support

Location: Greensboro, NC, USA, 27409

Duration: 3+ Months

The Unified Workforce (UWF) Engineer's role is responsible for providing Syngenta End User IT support in a vWIC, WIC, or DSS environment. Engineers will be required to move between service modes and therefore are expected to be familiar with all three modes' operations and requirements. The enhanced skillset of the engineers will ensure a more effective and improved End User experience.
DXC has defined the following skill requirements for the Unified Workforce resources:
* Bilingual, local language + English
* WIC - face-to-face at front desk experiences with:
o ServiceNow ticket handling
o Mobile Devices (+ Laptops) HW & SW related issues (strong)
o How-to assistance of showroom Devices or End User assigned IT Equipment
* vWIC (Local Service Desk) - experiences with:
o ServiceNow ticket handling
o Remote support
o Software related issues (Standard & Non-Standard)
o Line of business application related issues
o Active Directory tool
* DSS - recommended experience level:
o ServiceNow ticket handling
o Microsoft Windows operating system - all related issues
o Microsoft Office 365 ProPlus/2019 - all related issues
o PXE boot staging process (+ updating Master cache PC)
o HP Desktop & Laptop hardware scopes
? RAM upgrade
? Keyboard exchange
? SSD HD replacement
o SCCM SW deployment issues (front end)
o Hand and eyes experiences for MFP, Standalone, Networked Printers & Scanners
o Smartphones & Portable Devices experiences for SIM configuration, how-to questions,
Hand on eyes software issues (IOS, Android, and Windows)
o Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
o Meeting room management (Video and Audio Equipment)
o Servers not supported by Wintel (local task)
o Network cabling and port patching, Wi-Fi network, replacement of router, HUBS of
Switches (local task)
o Smart Hands and Eyes for any Syngenta support teams
o Toner replacement "MPS" (local task)
o Document management like IP spreadsheets, Asset Management, etc.
o Stock management (incoming & outgoing IT goods)
Main characteristics for a UWF Engineer:
* Logging, resolving, and assigning incidents into ServiceNow
* Own the incident throughout its lifecycle
* In vWICs, walk End Users through installing applications and computer peripherals
* Install applications and peripherals for End Users in WICs and onsite
* Guide users with simple, step-by-step instructions
* Conduct troubleshooting (remote and face-to-face)
Education: Associates, Bachelor's Degree or equivalent experience.

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 188541 when responding to this ad.

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