Equipment Service Coordinator
Hillyard Inc.

Job Info

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Equipment Service Coordinator

Come join the industry�s leading manufacturer and distributor of floor coatings and cleaning solutions!

Hillyard, Inc. is currently taking applications for Equipment Service Coordinator for our Cleaning Equipment Service Team here in Kansas City, MO.

We are seeking a professional who would serve as a front-line position, providing our customers to service solutions that will help them maintain proper and safe operating cleaning equipment.

Responsibilities:

• Entering Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
• Monitor Repair Status for Machine Completion.
• Monitor Open Service Orders.
• Review and Assist Technicians with Service Repair Estimates
• Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs.
• Assist in scheduling of Programmed Maintenance Agreements

Position requirements :

• Experience in an interactive customer service environment is a plus.
• Ability to interact professionally with technicians and service team associates.
• Dispatching and direct customer interfacing as well as experience in a parts ordering environment
• Ability to handle multiple tasks productively while maintaining attention to detail.
• Strong follow-up and problem-solving skills.
• Excellent verbal communication and listening skills.

To assure success of the facility, a strong service leadership team is in place to deliver the best opportunity to succeed for all service personnel while creating the best customer experience in the industry.

Hillyard is a family-owned company founded in 1907! Our continued growth and expansion across the country is the result of our ongoing commitment to providing key resources that help our customers achieve clean, safe and healthy facilities at the lowest total cost.

What�s in it for You:

• Exceptional training to ensure you have a solid foundation for success.
• Competitive salary and bonus program.
• Industry leading 401(K) and profit-sharing program.
• Excellent medical, vision, dental plans, and paid time off programs.
• Paid Holidays
• Paid Vacation and Personal Time
• Monday through Friday work week

Getting Started

We believe Hillyard Team Members are our most valuable assets and we continue to invest in our people. If you�re ready for a rewarding career with a stable, growing company, we encourage you to apply!

Click here to find out more about this opportunity and how to become a Hillyard Team Member.

Click here to view a full position description

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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