The Director of Quality Assurance is responsible for establishing a corporate quality assurance system and culture that promotes customer satisfaction. This role serves to champion continuous improvement efforts and defect reduction initiatives to establish an effective Quality Management System (QMS) that positively impacts the financial performance of Henry Company.
Principal Duties and Expected Outcomes
* Initiates and implements quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company's product lines.
* Educates and trains employees as to their impact in the quality management system.
* Develops, implements, manages and integrates a QMS for manufacturing plants.
* Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.
* Interacts with plant quality control and R&D personnel on a regular basis to ensure CTQ compliance of products.
* Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.
* Designs, implements and documents procedures for process control, process improvement, testing and inspection.
* Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions.
* Performs root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
* Analyzes customers' product specifications to establish efficient, cost-effective requirements for ease of manufacture and reproducibility.
* Develops process certification standards and assist in process certification.
* Monitors vendor performance and establish criteria and rating system for critical vendors.
* Reviews customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.
* Interacts with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
* Oversees calibration and testing programs.
* Reports to management on quality issues, trends and losses.
* Reviews suppliers purchase orders and establish supplier quality requirements.
* Participates in internal and external quality audits.
* Interfaces with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
* All other reasonable duties, as assigned.
Preferred Education and Experience
* Bachelor's degree in manufacturing engineering or business administration or equivalent
* Five (5) years of experience in QA systems implementation and management in a medium-size manufacturing environment.
* Six Sigma black-belt certification, with a proven track record of business performance improvement.
Competencies and Qualifications
* Customer-Focused: Demonstrated effectiveness in listening to and communicating with both internal and external customers. Collaboration and Influence with Plant Management team.
* Organization and planning: Plans, organizes, schedules, and budgets projects in an efficient, productive manner; prioritizes projects and tasks appropriately and responds to changing demands without losing focus;
* Creative and Proactive: Regularly brings new ideas and fresh approaches to the table, advancing the Company's goals and objectives without the need for close supervision;
* Flexibility/Adaptability: Adjusts quickly to changing conditions and priorities and demonstrates appropriate levels of confidence and engagement;
* Persistence: Demonstrates tenacity and a willingness to go the distance to get something done;
* Communication and Listening Skills: Demonstrates exceptional written and oral communication skills, speaking and writing clearly and emphatically without being verbose; exercises impeccable judgment and consistently high standards with respect to all substantive communications; consistently demonstrates highly developed listening skills and an ability to gleaning new insights from the comments and observations of others;
* Teamwork: Regularly reaches out to peers and cooperates with potential partners within and outside the Company to establish and maintain collaborative and fulfilling working relationships;
* Computer Skills: Highly proficient in MS Office and Adobe Creative suites; detailed experience and keen understanding of social media communications and measurement tools.
About Carlisle Weatherproofing Technologies (CWT)
CWT is a leader in Building Envelope Systems®, managing the flow of water, vapor, air and energy from foundation to roof. CWT professionals offer designers, contractors and building owners a combination of technical experience, a belief in sustainability and a commitment to provide quality products. CWT has offices and manufacturing facilities throughout the United States and Canada.
Carlisle Weatherproofing Technologies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, gender, pregnancy, religion, national origin, age, disability status, protected veteran status, marital or family status, sexual orientation, gender identity or expression, or any other legally protected status.
For more information, visit our website at www.carlisle.com and www.henry.com.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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