Director, Online Student Experience
University of Nevada Las Vegas

Job Info

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The University of Nevada, Las Vegas (UNLV) Office of Online Education welcomes applications for the Director, Online Student Experience ("Director"). The Director is responsible for the leadership, implementation, and oversight of the online student experience with a primary emphasis on supporting online learners in fully online degree programs and other students enrolling in online/hybrid course modalities. Primary responsibilities include providing work direction and management to the Online Student Support Specialists, developing and enhancing the execution of both ongoing and ad hoc campaigns (onboarding/matriculation, advising, retention, progression, referral, connection to resources, completion) in the Salesforce platform (Rebel Success Hub), equity-focused assessment and analysis of online student success initiatives, design and implementation of proactive student outreach and other programming that is geared toward fostering a sense of belongingness.

The Director leads multiple complex success and retention-related initiatives for UNLV, Nevada System for Higher Education (NSHE), professional association and/or accreditation agencies. The Director serves as an expert voice in advancing online student-centered and equity-minded programs, practices, and strategies across all aspects of the student experience and ensures that students who enter UNLV have the opportunity to succeed through focused, intentional, cross-disciplinary academic programs, and interventions.

UNLV is committed to student success, eliminating achievement gaps, proactive advising/outreach, and data informed decisions make this position critical to UNLV. The Director formulates research-based decisions regarding the development of online services, assisting in the planning, implementation and evaluation of student support systems and collaborates with faculty and staff to narrow the achievement gap and improve overall student and faculty success.

MINIMUM QUALIFICATIONS

This position requires a Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3-5 years of experience working in student affairs or student services in higher education, and 1-3 years of supervisory and management experience. Credentials must be obtained prior to the start date.

PREFERRED QUALIFICATIONS

A Master's degree is preferred. A professional who has worked in higher education and understands the research, theory, resources and practices that promote online student success and educational equity is important. Additionally, a professional who has experience in implementing student success initiatives through data informed decisions in a platform similar to the Salesforce Student Success Hub is ideal.

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary competitive with those at similarly situated institutions.

BENEFITS OF WORKING AT UNLV

Competitive total rewards package including:

• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles

HOW TO APPLY

View the full job posting and apply on line at: http://www.unlv.edu/jobs. Locate this specific job posting by navigating to "External Applicants" and then typing the job requisition number, "R0141475" in the search box.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

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