Job Title: Director of Global Technical Support and Customer Success
Job Type: Direct Hire; Full-time
Job Location: Onsite/Remote based in Oceanside, CA
Salary: $175,000 - $200,000
POSITION OVERVIEW:
Under strategic leadership, evaluate, recommend, plan, and execute the global applications technology and technical support business segment of the organization in collaboration with upper management to meet business strategies. Oversee and lead our global customer success initiatives and support and develop regional technical support teams to ensure on time successful implementations of and resolution to technical customer issues. Partner with staff to expand and grow the business opportunities, including leadership, guidance, training, and day-to-day direction. Lead global teams on new strategic business growth areas, generate value outcomes, customer satisfaction, and product innovation. Serve as the key contact for the Global Membrane Division technology.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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