Director of Ambulatory Imaging - Mass General Brigham Integrated Care
Mass General Brigham Ambulatory

Job Info

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About Us

Mass General Brigham Integrated Care (iCare) is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. iCare will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior

and bind us together as a team. At iCare, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Director of Radiology

Why This Role Is Important

Under the administrative direction of the Vice President of Imaging and Surgery, the Director of Radiology is responsible for setting the conditions for our unique culture to thrive through the development, start-up, and operations of a comprehensive and digitally innovative way of experiencing and practicing healthcare. The Director of Radiology will be accountable for designing and leading the diagnostic imaging care model, building and empowering care teams to be innovative and creative while working through challenges, oversee all day-to-day business and clinical operations, and work to create positive connections across iCare, Mass General Brigham, and all other community partners.

The Director of Radiology will be responsible for driving iCare's mission towards always aspiring to be people's first choice for health and care, rooted in well-being and kindness, by bringing world-class care closer to home and being the bridge to world-renowned hospitals and research when needed. Direct oversight of all imaging modalities including MRI, CT, ultrasound, breast imaging, cardiac testing and X-ray.

What You'll Work On

The Director of Radiology will be primarily accountable for:

Program Development-

• Designs, builds, and manages a multi- disciplinary program across the Imaging and Cardiac Testing service lines
• Develops relationships and leads team building with physician leadership, senior administration, and other colleagues to achieve defined service line/organizational goals
• Collaborates with other service lines and iCare committees ensuring connection to improve the level of organizational cohesion, information sharing and problem solving
• Partners with clinical services organizations across the MGB system to support enterprise-wide initiatives
• Contributes to MGB Enterprise Radiology quality improvement and service efforts

Strategy/Business Development and Innovation-

• In conjunction with clinical and senior administrative leadership, sets the vision of the service line and executes that mission
• Directs daily operations of service line by translating business vision and strategy into operational goals, objectives, workflows and implementation plans for local operations managers
• In conjunction with the physician/clinical leadership, identifies new technology and diagnostic opportunities, including the development of practical business plans to support the venture
• Identifies and leads innovation projects to continuously enhance patient and staff experience and quality of care

Financial Management-

• Is accountable for delivering service line operational and capital budgets in line with strategic goals, financial projections, and long-term forecasted development across iCare sites
• Maintains a thorough understanding of clinical reimbursement and managed care issues specific to service-line
• Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary

Quality Improvement and Patient Safety

• Acts as an advocate for patients and ordering providers
• Ensures risk mitigation, patient safety, and compliance with best practice across the MGB iCare Imaging service line
• Partners with the MGB iCare Executive Director for Quality and Safety to review safety events and near misses in Imaging, participates in Collaborative Case Review, and works towards High Reliability across the service line
• Oversees all Radiation Safety practices across MGB iCare
• Translates MGB Integrated Care program customer goals to the Imaging and Cardiac Testing service lines
• Targets key areas for intervention and establishes priorities for mobilizing resources
• Maximizes current MGB Enterprise quality improvement efforts ensuring that initiatives support improvement of operational costs and iCare-wide operations improvement initiatives
• Responsible for all budgeting aspects of improvement efforts and service/quality expectations

People Management-

• Is accountable for staffing multi-modality clinical imaging operations spread across eastern New England
• Develops recruitment and retention strategies with human resources to hire, retain and develop qualified colleagues
• Functions as a role model for all iCare colleagues through positive attitude, adherence to organizational policies and procedures and/or professional code of ethics

Qualifications
About You

• Customer/Patient Focus: Builds strong customer/patient relationships and delivering customer/patient-centric solutions
• Values Differences: Recognizes the value that different perspectives and cultures bring to an organization
• Builds Effective Teams: Builds cohesive teams that apply their diverse skills and perspectives to achieve common goals.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• This position is expected to uphold the purpose and embody the values established by iCare and requires exceptional leadership, management, communication, and interpersonal skills.
• A strategic systems-thinker with sound financial and technical skills, analytical ability, good judgment and a strong operational focus.
• An excellent communicator who can relate with patients and staff at all levels of the organization, using insight and empathy to share a compelling vision.
• Passionate, optimistic, forward-thinking, and willing to take calculated risks.
• A humble leader with high standards who takes ownership for delivering a flawless on-site experience for patients and care team members.
• High degree of analytic ability to manage the financial and human resources aspects of the position.
• Ability to work under pressure in a fast-paced environment. Workload and practice hours may necessitate working evenings or portions of weekends.

Required Experience

• Master's degree in Business Administration, Healthcare Administration or a related field required
• 8+ years of managerial experience in a healthcare setting with at least 5 of those in imaging
• High proficiency in Microsoft tools (Power Point, Excel, Word, etc)

Preferred Experience We Hope You Have

• Experience managing clinical operations in ambulatory care settings are a plus
• Record of data driven decision making and innovation

iCare Leadership Attributes + Competencies

This position is expected to uphold the purpose and embody the values established by iCare and requires exceptional strategic planning, leadership, management, communication, and interpersonal skills.

• Relationship-centered Focus: Builds strong customer/patient relationships and delivering customer/patient-centric solutions
• Values Differences: Recognizes the value that different perspectives and cultures bring to an organization

• Builds Effective Teams: Builds cohesive teams that apply their diverse skills and perspectives to achieve common goals.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

How We'll Support You

• Productive and positive team-based environment
• Collaborative approach to delivering high-quality relationship-centered care
• Opportunities for ongoing professional development and growth
• Opportunities to provide feedback and contribute to innovation across iCare

Etc.

• Primary location: Remote and on-site
• Occasional local travel for management meetings

• Monday to Friday, occasional weekends and extended hours
• Job Type: Full-time

How You Can Apply

Please apply with a resume and cover letter that answers the below questions:

• What attracted you to iCare? Why?
• Which of your relationships do you value most? What do they mean to you? How did you form these relationships and how do you sustain them?
• What does good leadership look like to you?

EEO Statement
Mass General Brigham (formerly Partners HealthCare) is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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