The Digital Operations Coordinator is an individual contributor level position within the Digital Production team.
The role works closely with content & promotion producers, change management, creative services, and other key partners, and is responsible for coordinating and executing production activities for bathandbodyworks.com across all channels (site, apps, and email).
Create timelines and track work for site content management, email builds, app updates, and promotion changes.
Design and catalog documentation for internal processes; including but not limited to, training guides, technical configurations, and historical information.
Calendarize operational & executional milestones for theme launches, big days, events, and holidays.
Track the routing of deliverables into and out of Digital Production, and ensure all deadlines are met. Seek approval for site/email/app builds from partners.
Report on SLAs and opportunities across operational steady-state processes. Initiate hindsight efforts to improve execution across all teams.
Learn the details of all toolset functionality, processes for set-up, and overall team roles & responsibilities.
Assist in tracking and following up on resolution for site, email & app issues.
Enforce SLAs and design workflows to ensure all deliverables and deadlines are met.
Perform quality assurance testing such as website & app proofing, marketing email testing, etc, ensuring that production builds across channels are accurate and consistent.
Other duties as assigned.
A minimum of a bachelor’s degree or related experience
3-5 years of digital business experience preferred
Must be extremely organized and detail-oriented
Ability to manage time & multi-task in a fast-paced environment
Excellent oral and written communication skills
Able to work effectively in a cross functional team
Experience learning new technical applications.
Experience with a workflow tool preferred.
Experience with SharePoint, JIRA/Confluence, or Workfront a plus.
Requires some flexibility outside of normal office hours
According to the US Bureau of Labor Statistics (BLS), Overall employment of retail sales workers is projected to show little or no change from 2019 to 2029. Competition from online sales will lead to employment declines in brick-and-mortar retail stores.
According to BLS, the median hourly wage for parts salespersons was $15.61 in May 2020.
The median hourly wage for retail salespersons was $13.02 in May 2020.