Data Management and Technical Support Analyst
Johns Hopkins University

Job Info

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Carey Business School's Office of Institutional Data and Analytics (OIDA) is seeking a technical and highly detailed individual for the position of Data Management and Technical Support Analyst. Under the general guidance of the Institutional Research Manager, this casual position provides ongoing data management and technical support for the Office of Institutional Data and Analytics and acts as a liaison with the Office of Software and Reporting Services. This position plays a critical role in ongoing efforts to build data integration and warehousing solutions to support both business intelligence and analytical applications for decision-making at Carey Business School and the University.

The Data Management & Technical Support Analyst will be primarily responsible for creating, uploading, and confidentially managing the data processing for course evaluations in Evaluation Kit monthly. The incumbent will also provide technical support to students, staff, and faculty on the Evaluation Kit software. This role will assist with extracting data from the Student Information System, developing internal databases, and preparing data for reports. The incumbent will assist the OIDA team with the creation of procedural guides and conduct training/workshops for various self-service tools offered by OIDA. The person in this position will work in a collaborative, dynamic team environment alongside senior institutional research analysts and the manager. This position is casual in nature and is not eligible for benefits.

Specific Duties & Responsibilities

• Create, upload, and manage data for the Course Evaluation System; provide technical support to students, staff, and faculty.
  
• Assist with creating internal data warehouse and databases.
• Assist with extracting data from the Student Information System for use in reports.
• Serve as an IT liaison by assisting in the investigation of known and potential data problems in the Student Information System and other information systems used at the school.
• Develop training materials and presents formal training sessions to various employee groups.
• Assist in reporting on demographics of the school student body and School organization for the administration.
• Work with internal and external sources to monitor and maintain data integrity.
• Other duties as assigned.

Special Knowledge, Skills, & Abilities

• Skilled in managing multiple projects, working independently, and meeting deadlines in a fast-paced environment.
• Ability and willingness to quickly learn new tools and technologies.
• Experience with data quality, data profiling, and reporting.
• Ability to effectively communicate technical information to non-technical staff.
• Ability to work effectively with other people; ability to be creative and exercise initiative.
• Excellent interpersonal, written, and verbal skills.
• Ability to maintain confidentiality of sensitive and/or personal information.
• Excellent organization and documentation skills.
• Ability to effectively communicate and work with internal and external contacts, including Carey Business School administrators and JHU institutional research associates.

Minimum Qualifications

• Bachelor's Degree.
• Five year's experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master's Degree in Information Technology or related field preferred.
• Information Technology experience.
• Experience working in higher education.

Classified Title: Sr. Data Analyst
Job Posting Title (Working Title): Data Management and Technical Support Analyst
Role/Level/Range: ATP/04/PD
Starting Salary Range: Min $31.94 - Max $55.89 HRLY ($46,800 targeted; Commensurate with experience)
Employee group: Casual / On Call
Schedule: Tuesday-Thursday 8 AM - 2 PM
Exempt Status: Exempt
Location: Remote
Department name: Institutional Data and Analytics
Personnel area: Carey Business School

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

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