CX eCommerce - Dealer Success Strategist
General Motors

Job Info

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Job Description

This can be a remote position, the selected candidate can reside and perform the work from anywhere within the United States.

Description of Role:

The ideal candidate for the newly created CX eCommerce - Dealer Success Strategist position embodies GM's Behaviors and brings an appetite to deliver personalized consistent experience for our customers. This role will be focused on the success of our dealer partners within the digital space while utilizing gm tools and products. The candidate will act as a liaison between eCommerce product managers and gm dealer partners. The ideal candidate is responsible for implementing strategies to increase the number of dealers that are engaged with gm digital retail tools. Moreover, act as a subject matter expert to gm partners on how to develop action plans to achieve market leadership within eCommerce space. The candidate will also be assisting in designing the best in class digital retail products by providing observed dealer feedback for product improvement, material clarification, onboarding. In Addition, the Dealer Success Strategist is responsible for product training, relaying best practices, and assisting with process change management to ensure dealer success on their OKRs to drive growth and revenue. He or she is an entrepreneur, fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize and thrive in an ambiguous / fast-paced environment is a must.

Desired Competencies:

Action Oriented, Dealing with Ambiguity, Customer Focus, Learning on the Fly, Problem Solving, Influencing Change

Required Qualifications:

• BA / BS in Business, Marketing, Business Administration, or related fields
• 5+ years of relevant work experience in sales, account management and customer service
• 3+ years of automotive / field experience
• Performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to improve performance
• Strong communication skills and ability to tailor communication style, frequency and approach for multiple audiences, including working teams, colleagues and senior executives
• Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
• "Leadership" DNA: Able to motivate and inspire and act as catalyst for innovation and change
• Experience working with geographically dispersed teams

Additional Job Description

Preferred Qualifications

• Master's Degree / M.B.A.
• Strong understanding of dealership technology systems (eLeads, DealerSocket, DealerTrack, vAuto, Reynolds & Reynolds, CDK, etc)
• Proven record of driving results while implementing digital retail strategies
• Experience with Conversational Commerce space / Digital Retail environment

Compensation: The median level of salary compensation for this role is $98,90. An incentive pay program offers payouts based on company performance, job level, and individual performance. GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-Remote, #gmremote

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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