Customs Brokerage Manager
Hotfoot Recruiters

Ohio, Ohio

Posted in Recruitment Consultancy


This job has expired.

Job Info


HotFoot Recruiters would like to announce the following opportunity available for immediate consideration:

Company: Confidential

Position : Customs Brokerage Manager

Location : Middleburg Heights, OH (temporarily work from home)

Type : Direct Hire, Full Time

Summary :

The Customs Brokerage Manager will be accountable for quality execution, oversight, and overall direction of activities related to customs brokerage operations. They will spend the majority of their time coaching, planning, leading, and directing the performance of the customs brokerage product's operational business units. This individual must possess excellent organization, leadership, talent development, customer service, and relationship-building skills in order to be successful in this very demanding position.

Responsibilities:

  • Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
  • Play major role in recruitment, onboarding, and continuous development of best in class Customs brokerage talent
  • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
  • Educate employees to have deeper discussions with clients regarding CBP priority trade issues and other current events impacting the trade community
  • Draft client advisories on relevant trade, market, and regulatory updates
  • Design, control, and maintain the playbook for successful service delivery of Customs brokerage operations
  • Provide guidance to brokerage employees on how to respond to challenging customer scenarios and complex government inquiries
  • Serve as a role model in developing relationships with brokerage clients, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems
  • Conduct Customs brokerage business reviews and support sales efforts, as needed by the Customs product leader
  • Mitigate operating expenses by actively managing resources against activity forecasts
  • Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
  • Manage and revise best practice and SOP materials and review with business units semi-annually
  • Responsible for quality performance against recordkeeping, database, and importer/broker instruction standards


Requirements & Qualifications:
  • High School Diploma or GED
  • Active Customs Broker License
  • Minimum 5 years of recent Customs brokerage experience
  • Minimum 3 years of direct people management experience
  • Ability to travel up to 10% (domestically and internationally)


Preferred Qualifications:
  • Bachelor's degree from an accredited college or university
  • Proven flexibility & adaptability to product and customer needs
  • Active participation in local port trade organizations, CBP seminars, and other trade events
  • Time management and organizational skills
  • High emotional intelligence, situational leadership, and coaching techniques
  • Excellent written & verbal communication skills
  • Demonstrate strong operations management performance
  • Understanding of financial statements and key performance metrics
  • Track record of building strong customer relationships


Compensation
  • $79,000- 118,000 depending on experience
  • Medical, Dental, Vision, life and disability insurance, PTO, 401K, stock options, paid parental leave, prescription drug coverage.
  • Temporarily remote work - company will provide 5 weeks' notice before returning to office.
  • Casual work environment


About HotFoot Recruiters

Founded in 2009, HotFoot Recruiters was born out of a passion for helping others succeed while providing superior staffing solutions and unrivaled client service. We place people first. Our clients, our candidates and our employees are at the forefront of our company's mission above all else. We build partnerships rooted in trust, accountability and results. We take initiative to make a difference because we are the difference.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


This job has expired.

More Recruitment Consultancy jobs


Roth Staffing Companies
Surprise, Arizona
$68,000.00 - $75,000.00 per year
Posted about 2 hours ago

Roth Staffing Companies
Kankakee, Illinois
$60.00 per hour
Posted about 2 hours ago

Roth Staffing Companies
Hayward, California
$90,000.00 - $110,000.00 per year
Posted about 2 hours ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.