Job Description:
WHEELS, INC.
Job Description
Job Title: Customer Support Specialist
Department: Client Services
Reports To: Manager, Client Services
Prepared Date: June 2023
Approval-Dept. Mgr/Dir: Customer Support Supervisor, Client Services
JOB OVERVIEW
Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CRM tool and Fleetview portal.
The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager.
KEY RESPONSIBILITIES
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