Customer Success Associate
RELX

Job Info

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Customer Success Associate

Purpose of the role:

The Customer Success Associate is an entry level role responsible for ensuring our customers are maximizing the value of our products and solutions while providing support to promote retention, as well as expand our product portfolio with our clients. Our customers are Nursing and Allied Health programs at universities and college. Our products support faculty, students in an online learning environment to prepare them for real world careers in nursing and allied health fields. Our Products include: Hesi, Sherpath, Adaptive Quizzing, Simulations, and ebooks/books.

Your Responsibilities:

• Ensure strong customer relationships are maintained through value driven customer interactions.
• Initiate digital customer contact for retention, on-boarding, pulse checks and training.
• Work to provide customers with information guidance on focusing on product value discussion, with the goal of reducing turnover and competitive takeaway attempts.
• Field inbound customer calls regarding product and service information and collaborate with sales reps to identify up-selling opportunities ensuring income streams from customer relationships are maximized.
• Provide customer with a high level of service and develop innovative solutions to meet customers' business needs.
• Able to follow set instructions and processes to complete work, identify problems and all relevant issues in straightforward situations, assessing each using standard procedures while making sound decisions to resolve effectively.

Our Requirements:

• Bachelor's degree, campus/community involvement
• Must possess strong attention to detail, analytical and problem-solving skills, as well as the ability to work well under pressure and deadlines.
• Administrative, organization, and attention to detail are a must
• Strong verbal and written communication skills verbal and written
• Customer focus; experience in customer facing role helpful
• Ability to work within a team and collaborate
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) required

We offer:
We welcome you to a truly global, dynamic and challenging environment with great opportunities to develop yourself. Elsevier's benefits include:

• Competitive base salary
• Flexible working arrangements
• Insurance: Health, Dental, Life, Accident, Pet etc
• Retirement: 401(K) plan, including a company match and Employee Stock Purchase
• Disability: Long-term, short-term
• Work / Life balance: Volunteer programs, Tuition and Adoption Assistance
• Paid Vacation, Personal and Sick days as well as paid holidays
• Elsevier is an Equal Opportunity Employer

*An assessment or business case could be part of our selection procedure. A pre-employment screening will be part of our recruitment procedure.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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