Customer Service Representative
Roth Staffing Companies

Job Info

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Seeking a Customer Service Representative! Great company, great culture!

Job Title: Customer Service Representative

Job Duties/Description:

• Provide front-line heavy customer contact and direct customer service support to all customers.
• Ensure positive customer interactions by addressing inquiries and concerns promptly and professionally.
• Answer all questions regarding products and services offered by the company.
• Enter and process orders for hearing devices, supplies, and warranties accurately and efficiently.
• Create and maintain logs using SalesForce, recording all customer interactions and relevant information.
• Update customer contact information in SalesForce database to ensure accuracy and completeness.
• Resolve and process some customer complaints, striving for swift and satisfactory resolution.
• Address pricing and/or billing issues, working to resolve them in accordance with company policies.
• Handle mostly incoming calls, averaging 60-80 per day, and conduct outbound follow-up calls as needed (5-8 per day).

Requirements:

• Minimum High School Diploma or GED required.
• Minimum 3 years of experience in a Call Center environment preferred, but will consider candidates with exceptional qualifications.
• Excellent verbal and written communication skills.
• Experience working in a small team and building strong interpersonal relationships preferred.
• Detail-oriented with a high level of accuracy in data entry and customer interactions.
• Ability to thrive in a fast-paced environment and effectively manage multiple tasks.
• Proficiency with MS Windows and MS Office applications.

Additional Info:

• Pay range: $19.50-23/hour
• Schedule options: Monday to Friday, 8:00 am to 5:00 pm or 10:30 am to 7:00 pm

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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