Customer Service Representative
Millipore Corporation

Job Info

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A career with EMD Electronics is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Electronics is a business of Merck KGaA, Darmstadt, Germany.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:
The Customer Service Representative position includes a broad range of responsibilities supporting all phases of order entry and transportation planning for equipment manufactured at our Delivery Systems (DS) equipment manufacturing facility. The incumbent is accountable for transactional and coordination efforts supporting order entry, customer communications, order scheduling, delivery creation, and coordination/consolidation of domestic and international shipments. The ideal candidate will possess process/technical knowledge to interact with quality, operations, sales, services, and sourcing teams internally. A strong customer focus, attention to detail, and extreme accuracy is required for order processing/status and coordination of shipments in a fast-paced environment. This position reports to the DS&S Business Operations Manager.

• Complete order entry into enterprise resource planning system maintaining >98% accuracy
• Manage the invoicing of all Field Services and Megasys orders
• Create deliveries and shipments based on sales and stock transport orders for domestic and international shipments
• Schedule shipments of manufactured and purchased materials to customer or field locations to maintain >98% On-time delivery
• Provide a focus contact point for all customer accounts
• Coordinate International imports and exports
• Communicate sales order information to customers, internal and external, as required
• Interface with customers by phone, and e-mail
• Interface with planning, sales, engineering, manufacturing, accounting, and product management
• Comply with established processes and procedures, including standard business processes, global trade compliance regulations, and safety standards

Who You Are:

Minimum Qualifications:

• Associate degree AND 2+ years' experience in a customer service focused role within a manufacturing environment

OR

• High School Diploma AND 4+ years' experience in a customer service focused role within a manufacturing environment

Preferred Qualifications:

• Independent, motivated individual
• Proven success in applying problem-solving and analytical skills
• Critical attention to detail and investigation skills
• Ability to balance multiple priorities and meet deadlines
• Experience collaborating with diverse, global teams to meet business and customer needs
• Logical and creative thinker
• Strong written and verbal communication skills
• Proficient in Microsoft Office applications
• Familiarity with gas source and delivery systems
• Existing transactional roles in SAP

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 221460

Location: Allentown

Career Level: C - Professional (1-3 years)

Working time model: full-time

This job has expired.