Customer Service Representative
Martin Marietta Materials

Tempe, Arizona

Posted in Building and Construction

This job has expired.

Job Info

Position Summary

The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.

Position Responsibilities

  • Place Concrete Ready-Mix orders over the phone:
  • Communicate with Sales regarding customer project updates, product additions, and or project extensions.
  • Assist and educate customers regarding products and delivery availability.
  • Continual follow-up and assistance to customer from order placement to concrete delivery completion.
  • Work closely with Dispatchers throughout the day to inform customers of the status of their concrete orders.
  • Assist customers with changes to orders before and during order delivery.
  • Daily processing of credit card purchases for COD deliveries.
  • Assist in sorting, scanning, and storage of Concrete Ready-Mix Tickets.
  • Assist in any other departmental needs as deemed necessary by supervisor.
Position Requirements
  • 3+years of customer service experience primarily in a construction, industrial or related industry required
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office software.
  • Problem solving and critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to effectively plan and organize work activities independent of direct supervision, work alone and in a team environment
  • Good working knowledge of construction materials products
  • Demonstrate strong customer service and attention to detail
  • Proficiency in typing

This job has expired.

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