The Customer Service Representative (CSR) will establish a working relationship with customers via telephone, email or in person. The CSR will receive, review and process routine customer orders, inquiries and/or complaints. As a liaison for the customer, he or she will be responsible for promoting and maintaining positive customer relations. The CSR is expected to respond to customer inquiries, regarding order status as well as, price and delivery inquiries. He or she will interact with other departments to ensure delivery schedule and handle customer returns and/or exchanges. The level of customer service to external, as well as internal customers affects the overall image of Guardian and Altra. Exceptional performance will positively impact quality, delivery, and cost; as well as, help foster customer growth.
Essential Duties and Responsibilities
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