Customer Service Representative
Eurofins

Job Info

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Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.


Job Description

• Processing of customer administrative information necessary for business operations.
• Receiving samples from the customer and provision of sampling equipment, where appropriate, to the customer.
• Recording observations of sample condition or special circumstances that might affect data quality.
• Clarification of client's requests for services and, if necessary, referring such requests to the manager of laboratory operations.
• Entry of sample information into the laboratory data management system.
• Routing of samples and paperwork to appropriate storage locations within the laboratory and monitoring of sample storage areas.
• Routing of samples and paperwork to the appropriate analysts and notification of the analysts of those samples requiring special handling.
• Checking on sample progress to ensure that reporting deadlines are met.
• Validating sample administrative information prior to reporting of results and maintenance of files that permit proper documentation of the samples.
• Generation of sample test report results according to the requirements of laboratory policy.
• Communicating approved results to the customer according to predetermined customer requirements.
• Generation of customer invoices, which accurately reflect services performed.

Qualifications

• High School Diploma; Associate's or Bachelor's degree preferred
• Experience with Microsoft Office
• Authorization to work in the United States indefinitely without restriction or sponsorship
  

Additional Information

Position is Full-Time,Monday-Friday 8:00 a.m.-4:30 p.m.,withadditional hours as needed. Candidates currently living in a commutable distance to New Orleans, LA are encouraged to apply.

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  
• Life and disability insurance
  
• 401(k) with company match
  
• Paid vacation and holidays
  

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

This job has expired.