Customer Service Rep - GA
Sudden Service, Inc.
Job Info
Job Responsibilities:
- Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
- Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
- Quotes service in the field and works with all customer relations.
- As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
- Communicates twice daily with the direct parts representatives passing on any information or parts orders.
- Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
- Maintains and submits accurate and timely vehicle expense reports and personal expenses.
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