Customer Service Lead
University of Virginia

Charlottesville, Virginia

Posted in Education and Training

Job Info

The UVA Bookstore is looking for a positive, professional, and energetic customer service representative to fill a Customer Service Lead position. This position will serve as a first point of contact for customers entering the bookstore and will be responsible for providing assistance to customers over the phone and in-person. Work is performed under supervision according to established protocols.

Duties include:

  • Opening and/or closing of the bookstore, as well as supervising temp and student staff.

  • Demonstrating increased customer contact and troubleshooting ability.

  • Greeting and offering exceptional assistance to customers.

  • Demonstrating knowledge of products and their locations in the store.

  • In addition to the above job responsibilities, other duties may be assigned.

Required Qualifications:

  • High school diploma or equivalent.

  • At least one year of prior work experience.

  • Must possess strong communication and active listening skills to provide exceptional customer service.

  • High level of computer, phone and register skills which require the ability to multi-task.

  • Knowledge of cash handling and math skills.

  • Demonstrated excellence in decision making.

  • Strong organizational skills.

  • Applicants must have working knowledge of Microsoft Excel, Microsoft Outlook, and Microsoft Word.

  • Ability to work weekend shifts.

Preferred Qualifications:

  • Prior work experience in a retail environment and/or a bookstore.


The anticipated hiring range for this position is $15.00 - $15.62 per hour ($31,200 - $32,500 per year).

This is a restricted position and continuation is dependent on funding and satisfactory performance.

Physical Demands:

Must be able to stand for periods of time. Must be able to lift up to 40 pounds.

To Apply:

Apply online at search for requisition R0033590. Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following Required materials:

  • Resume

  • Contact information for three professional references (name, email address, and telephone number).

** Note: Multiple documents can be uploaded in the CV/Resume box. Applications that are incomplete or missing required documents will not receive full consideration.**

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

This position is open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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