Customer Service Coordinator
Ryder System

Job Info

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Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

You are the driving force behind our company.

Start your career with Ryder today!

For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

At Ryder, we offer outstanding incentives:

• Generous Paid Time Off!
• Excellent Benefits!
• Free job training and development!
• Career advancement strategies that will help you secure your future!

We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.

Apply today and see why a job with Ryder is what you've been looking for.

SUMMARY

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management

ESSENTIAL FUNCTIONS

CUSTOMER SERVICE:

Improve the quality and consistency of customer communications and meet customer's expectations

Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction

Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates

Improve the quality and consistency of customer communications and ensure customer's expectations are met

Drive improvement of Customer Satisfaction (CSI) scores

WORK FLOW MANAGEMENT:

Enhance branch productivity through effective work scheduling and planning

Create repair order tasks and update work planning sheet

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

Coordinate outside repair with vendors and customers

Provide a resource that allows the management team time to effectively manage shop operations

PARTS MANAGEMENT:

Contribute to cost containment through effective inventory planning and warranty

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery

Make recommendations on min-max levels to the inventory planning team

Manage parts obsolescence

Ship warranty and return parts

Organize and ensure cleanliness in the parts room

ADMINISTRATIVE:

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files

Process all Account Payable

Create repair orders for technicians

ADDITIONAL RESPONSIBILITIES

Contribute to cost containment through effective inventory planning and warranty

Enhance branch productivity through effective work scheduling and planning

Performs other duties as assigned.

EDUCATION

H.S. diploma/GED

EXPERIENCE

Five (5) years or more experience Customer Service with issues resolution experience

SKILLS

Detail oriented with excellent follow-up practices

Strong verbal and written communication skillsApply effective phone skills

Capable of multi-tasking, highly organized, with excellent time management skills.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

Ability to work independently and as a member of a team.

KNOWLEDGE

Strong computer skills including spreadsheets and word processing software; advanced level.

LICENSES

TRAVEL

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\#LI-post

Job Category

Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd

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