We have an opening in our Revenue Services department for a Customer Account Representative. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).
This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.
Job Description
The Customer Account Representative is responsiblefor providing excellent customer service and support to customers and employeesin a professional and efficient manner and satisfactorily resolving issues. TheCustomer Account Representative will be cross trained to support andprovide backup coverage to other positions in Revenue Services to ensure meterreading data, billing, collections and cash functions continue uninterruptedduring scheduled and unscheduled absences. The Customer Account Representative will provide support andtraining to Customer Service as needed. This position will also be trained tobe proficient on the phones to provide world class customer service to coverphones for the customer service team as needed as well as responsible for makingoutgoing phone calls for revenue service work to include but not limited toscheduling meter work, billing correction explanation, credit adjustments.
Minimum Qualification
Compensation Type
Hourly Wage
Compensation Range
Grade 3 - Hourly
$ 21.73 - 34.76
Primary Work Location
93 Industrial Park Road, Saco, ME, 04072
United States
Work Environment and Physical Demands Code
I - Indoor
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.
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