Customer Account Representative
SJW Corp

Saco, Maine

Posted in Utilities


This job has expired.

Job Info


We have an opening in our Revenue Services department for a Customer Account Representative.  We are passionate about the environment while delivering life sustaining, high quality water service to families and communities.  We embrace progress, provide training & development to inspire success in every aspect of our business and culture.  In addition, we provide a competitive benefits package and 401(K). 

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Job Description

The Customer Account Representative is responsiblefor providing excellent customer service and support to customers and employeesin a professional and efficient manner and satisfactorily resolving issues.

TheCustomer Account Representative will be cross trained to support andprovide backup coverage to other positions in Revenue Services to ensure meterreading data, billing, collections and cash functions continue uninterruptedduring scheduled and unscheduled absences.

The Customer Account Representative will provide support andtraining to Customer Service as needed. This position will also be trained tobe proficient on the phones to provide world class customer service to coverphones for the customer service team as needed as well as responsible for makingoutgoing phone calls for revenue service work to include but not limited toscheduling meter work, billing correction explanation, credit adjustments.

  • Providessupport as required to identify, research, analyze, resolve, and implement thecorrection process for various problems.
  • Assists with review and analysis ofbilling, collections, and payment account issues.
  • Individual must have athorough knowledge of Company rules and MPUC regulations in order to provideresolution for customer issues due to the application process of billing,collections and metering.
  • Provides support as needed to test new programs.
  • Additional responsibilities as assigned.

Minimum Qualification

  • High School diploma required; additional education preferred
  • Must have Accounting Principles skillset
  • Must have Analytical analysis and problem solving skills
  • Must have Customer information system (CIS);
  • Must have high proficiency in General Office Software
  • Must be detailed oriented
  • 5 or more years' experience required; 2 years' experience working in Accounts Receivable and/or Payable reconciliation is preferred

Compensation Type

Hourly Wage

Compensation Range

Grade 3 - Hourly

$ 21.73 - 34.76

Primary Work Location

93 Industrial Park Road, Saco, ME, 04072
United States

Work Environment and Physical Demands Code

I - Indoor

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.


This job has expired.

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