Cust Svc Representative (686290)
Zimmer Biomet
Job Info
Job Summary
Zimmer Biomet is a medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. We are offering a unique opportunity for people to join ZimVie, a new, independent publicly traded company we are creating through the planned spin-off of our Spine, Dental and Bone Healing businesses in 2022. Unlike most new companies, this one has established brands, customers and over $1B in annual revenue. We have a seasoned leadership team focused on building out an exciting future for ZimVie - we hope you'll consider being a part of it!Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inbound phone calls from our sales reps in the field and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.
Principal Duties and Responsibilities
* Take in bound phone calls from our sales reps in the field review files, records, and other documents to obtain information to respond to requests.* Obtain customers\' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information in our ERP system.
* Coordinate billing with customers to request/receive purchase orders.
* Process purchase orders and order restock of inventory.
* Answer pricing and product inquiries.
* Prepare customer pricing proposals (quotes) for Company product lines.
* Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
* Process emergency orders.
* Other duties as assigned
Expected Areas of Competence
* Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner* Ability to develop and maintain positive relationship with customers, sales reps and team members
* Excellent verbal and written communication skills
* Ability to write legibly with correct spelling, grammar, and punctuation
* Ability to analyze situations and resolve problems
* Effective working in teams to achieve the department's objectives
Education/Experience Requirements
* High School Diploma or equivalent* One Year of prior Customer Service experience preferred
Travel Requirements
Less than 5%Additional Information
As a Zimmer Biomet "ZimVie" team member, we want you to feel included, respected, empowered, and celebrated. This is why we offer competitive salaries and benefits, as well as employee recognition and career enrichment opportunities.EOE/M/F/Vet/Disability
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