Corporate Quality Engineer
American Woodmark

Lincolnton, North Carolina

Posted in Building and Construction


This job has expired.

Job Info


Primary Purpose:

Supports organizational Quality initiatives to assist Sales, Marketing, Engineering, and Manufacturing to drive continuous improvement of the customer experience.



Essential Functions:



· Collaborates with plant Quality Managers and Engineers to discuss and resolve product quality issues raised by the customer

· Participates in product quality planning and process control development based on customer's specifications and requirements

· Executes testing and activities to support damage reduction, benchmarking, and product improvement activities

· Identify root causes for poor product quality as reported through store returns data including damages, defectives, and markdowns.

· Collaboration with The Home Depot and Lowe's Quality Engineers to initiate and complete customer corrective action requests including but not limited to CAPAs, SCARS, and Supplier Scorecards

· Lead corrective action meetings to develop and implement solutions within manufacturing that address customer corrective action requests

· Use of project management tools to successfully complete continuous improvement projects on time

· Track customer experience improvement initiatives and issues a monthly progress report on actions completed

· Conduct audits and utilize data analytics to identify sources of poor quality and proactively develop and implement preventive actions

· Develops specifications, SOPs, OPLs, and training to sustain customer corrective actions that have been implemented within the manufacturing plants

· Collaboration with the kitchen and bath product improvement teams to support product quality improvements projects that eliminate the root causes of poor customer experiences while simultaneously improving star ratings

· Participate in new product launches/pilots to identify causes of quality escapes and develop and implement preventative actions

· Collect data and conduct analytics to develop customer experience reports

· Provide guidance, coaching and lead activities that will foster and develop a strong quality culture

· Build relationships and influence within the team and business

· Actively lead or participate on assigned teams and work autonomously at times

· Model our company values

· Conduct work activities within the framework of the company vision

· Perform other duties as directed











Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.



Education, Experience, and Skills:

· Undergraduate degree in Quality, Engineering, Business or related discipline

· Minimum of 3 years of manufacturing experience or quality engineering experience

· Must be skilled in statistical process control techniques, continuous improvement practices, and process analysis

· Familiar with capability studies, Gauge R&R, and print reading a plus.

· Familiar with six sigma and lean methodologies a plus

· Excellent personal computer skills in a network environment; Microsoft products experience preferred

· Track record of successful project management and completion

· Able to use customer feedback to drive permanent corrective actions through team environment or as an individual contributor

· Strong planning, time management, and prioritization skills

· Demonstrated problem solving skills through analytical and creative thinking

· Must operate efficiently and effective within a team environment with the ability to flex and adapt as needed



Communications Skills:

Ability to read, analyze, and interpret common business and technical journals and financial reports. Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquires or complaints from customers/clients, regulatory agencies, or members of the business community and public. Ability to develop presentations to be delivered to production team, plant level team, or public groups.



Mathematical Skills:

Ability to apply basic mathematical concepts like addition, subtraction, multiplication or division to basic manufacturing performance recording or financial performance recording. Ability to apply basic statistics to analyze and report data. Ability to define accuracy and precision of tooling and gages.



Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and walk and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to lift up to 20 pounds. This specific job requires visual capability to critically evaluate color and cosmetics of our products.



Working Environment:

Typical indoor office environment with the ability to work in a manufacturing environment and use all required PPE. Some out-of-town travel may be required.

Required Business Travel:

Typical indoor office environment with the ability to work in a manufacturing environment and use all required PPE when required. Up to 30% out-of-town travel is possible. Occasional weekend work required.



AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person shall be denied employment solely because of any disability which is unrelated to the ability to engage in the essential functions involved in the position for which application has been made either with or without reasonable accommodations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


This job has expired.

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