Contact Center Representative ***$3,000 HIRING BONUS AVAILABLE***
We're growing here at Kitsap Credit Union and are offering a $3,000 sign on bonus for a on-site, full-time, hourly Contact Center Representative, in East Bremerton. This is a great role for someone who works in a contact center with a focus on service to sales or someone who is in the retail or restaurant industry and wants a change; at KCU you will get a more consistent schedule and added bonus of holidays off. If you speak Spanish, that is an added bonus as you will have the opportunity to serve our Spanish-speaking members. The management team is passionate about empowering you to reach your goals and they are dedicated to the team. As a Contact Center Associate or Contact Center Specialist, you will support and resolve concerns over the phone, as well as help to identify and sell products and services that would benefit our members' lifestyles. The Contact Center is a fast-paced, changing environment with new challenges each day. You will consistently be learning and will gain deep knowledge about the credit union.
Seniority level: Individual Contributor
Reports to: Contact Center Manager
Employment Type: Full-time, hourly; $18.50 - $25.00 per hour depending on experience and qualifications
Working hours: Standard work shifts range between our hours of operation: Monday through Friday 7am-7pm, plus rotating Saturdays, 8am-5pm
Job Functions: Call Center, Customer Service
Some of What You Will Do
- Answer 60-80 member calls a day and provide support to members' questions
- Suggest products and services to meet members' lifestyle needs.
- Answer calls independently, following policies and procedures using sound judgment.
- Provide assistance placing orders for cards (new, activation, troubleshooting)
- HS Diploma or GED
- Previous customer service experience
Who We Are
- One year financial institution experience performing transactions and account maintenance
- One year customer service in a high-volume call center environment
The Pacific Northwest is a great place to call home. That's how we at Kitsap Credit Union have felt ever since we opened our doors in 1934 within the Puget Sound Naval Shipyard. Starting off as Navy Yard Metal Trades Credit Union, we've undergone a few name changes and our commitment to serving the community has never changed.
Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.
****Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.****
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