Connectivity Operations Associate Engineer- Remote
Quest Diagnostics

Job Info

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Connectivity Operations Associate Engineer- Remote

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It's this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:

Develop and support integration solutions. This includes providing administrative support and managing the less complex vendor integration activities. Must be able to learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner.

Duties and Responsibilities:

• Provide administrative support for HUB tasks:

o Adding identifiers for new and existing interfaces

o Adding new vendors

o Assisting with the implementation team's requests for template changes

o HUB-VPN setups

• Assisting in creating training documentation for hot topics/vendors such as Flexitest, discrete micro, 2.5.1 interfaces, HUB-VPN setups, Cerner products and how to setup each, etc.

• Manage the HUB vendor assignment tasks

• Assist in updating and maintaining the report of record checklist and other SOPs

• Assist with testing requests

• Assist with and document beta client interface projects, secondary development efforts, and test plans.

• Provide Service Manager Ticket Support of production interfaces/integrations for less complex production issues

• Assist in the development, implement, and test lower complexity production enhancements for existing HUB vendors and/or customers

• Monitor and resolve integration engine reports to identify problematic customer issues to facilitate resolution

• Support the setup of HUB interfaces being developed

• Comply with Quest Diagnostics' mission, values and standards

Supervision Exercised:

N/A

Qualifications:

Education Preferred:

• Degree (BS/BA) or comparable experience.

Work Experience:

• 1-2 years of experience in a laboratory customer connectivity role.

Physical and Mental Requirements:

• Perform job duties with frequent interruptions or distractions

• Adjust priorities quickly as circumstances dictate.

• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.

• Maintain composure under pressure

• Performs a variety of duties, often changing from one task to another

• Ability to comprehend and follow verbal or written instructions

• Using effective verbal communication

• Using effective written communication

• Concentrate on tasks

• Ability to making decisions

• Examine/observe details

Other:

• Strong commitment to customer service through teamwork

• Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues

• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training

• Excellent trouble shooting skills

• Proficient with interface support, general connectivity support and problem resolution procedures.

• Excellent verbal and written communication skills to interact with internal business partners and external clients

Desirable Qualifications

• Eagerness to continuously increase and improve skill set

• Experience in Health Care industry and/or clinical information systems support

• Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics,

• Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Care360, Interfaces, and HL7

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