Collaboration Engineer
Intuitive

Job Info

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Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere-we strive to foster an inclusive culture built around diversity of thought and mutual respect.We lead with inclusion and empower our team members to do their best work as theirmost authentic selves.

Passionate people who want to make a difference drive our culture-our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together,let's advance the world of minimally invasive care.

Job Description

Job Title: Collaboration Engineer

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

The Collaboration Services team in IT is responsible for enabling productivity solutions for our colleagues. If you are a highly motivated individual with a passion for collaboration and a genuine interest in technology as well as the drive to deliver cutting-edge products, we have the perfect job for you!

We are seeking a strong Collaboration Engineer to work with our dream team environment in order to deliver best collaboration solutions to our colleagues.

Primary Function of Position:

As a Collaboration Engineer you will be primarily focused on being the SME and technical & functional support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.

Collaboration Engineer duties and responsibilities

·         Provide day to day implementation and operational support of collaboration tools including SharePoint, Box, O365 and Unily

·         Automate functions using Perl, JavaScript and python. 

·         Experience with tableau a plus

·         Gain expertise in the collaboration solutions as a power user and be the voice of the product to the business units.

·         Work closely with Business Leaders and Service Owners to create and maintain a product backlog according to business value and ROI

·         Create awareness of the vendor product release plans and create partnership for delivery of new functionalities

·         Develop and deliver recommendations for improving current collaboration services and technologies Maintain and update current SLAs, Change Management, RCA, and documentations

Qualifications

Collaboration Engineer requirements and qualifications

·         Approximately 5 - 8 + years of experience with managing and supporting collaboration software

·         Diagnose and resolve moderate to complex system problems relating to collaboration services and technologies

·         Ability to work under limited direction with a moderate degree of maturity, discretion, and judgement

·         Ability to run weekly reports on collaboration systems capacity, usage, and performance

·         Outstanding written and verbal communication and presentation skills

·         Excellent organizational and time management skills

·         Excellent stakeholder management skills through shifting and conflicting priorities.

·         Extreme attention to details and ability to manage competing and changing priorities.

·         Able to develop complex operational scripts using Python or equivalent language to automate operational tasks

·         Exposure to working with SLA's, Change Control processes, and corporate ticketing system such as ServiceNow

·         Strong analytical skills and the ability to be technically self-sufficient

·         Ability to explain technical concepts to non-technical associates and vice-versa.

·         Strong sense of customer service for internal customers

Additional Information

All your information will be kept confidential according to EEO guidelines.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Day

Travel : None

Travel Requirements:None Shift:Day

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