Clinical Pharmacy Manager, Outreach
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade's Outreach Pharmacy is currently recruiting for a Full Time Clinical Pharmacy Manager.

The hours for this position is from 8am to 8pm EST. Applicants will be required to work in the office 5 days a week to start with a hybrid option after 3- 6 months. There is flexibility during the training period with the leaders approval.

Applicants with Call Center Operations experience, Medication Therapy Management (MTM), and/or Pharmacy Benefit Manager (PBM), this position is for you!!!

Role overview

As a Manager, Clinical Pharmacy Outreach you will be leading, supporting and coaching a team of pharmacists and technicians that are engaging with members on their healthcare journey. You will enable your team to provide great customer care, develop and grow your team, and help them meet their performance objectives. The Manager, Clinical Pharmacy Outreach is a hands-on working leader that has a passion for service excellence and possess a blend of skills:

• Talent recognition and development
  
• Client/service orientation
  
• Operational process execution
  
• Excellent communication, leadership and inter-personal skills
  
• Highly developed critical thinking and problem solving
  

• Commitment to ongoing learning
  

A day in the life...

• Direct supervisory responsibility for team of pharmacists and technicians on a growing team.
  

• Understand Pharmacist and Pharmacy Technician roles and hold team members accountable for process execution.
  
• Develop ways to shape member's pharmaceutical care for better outcomes.
  
• Identify, support, and implement best practices that meet quality/process improvement standards.
  
• Ensure that all necessary member and customer-related activities are completed in a timely manner consistent with Accolade's high standards.
  
• Coach to minimize missed opportunities by working with Pharmacists and Technicians to adjust approach and/or enhance member interaction techniques.
  

• Train team members and onboard new hires to develop a high functioning technician team.
  
• Apply critical thinking and judgment to know when to coordinate with the right expert resources within Accolade to meet member/customer/team needs.
  
• Explain Customer and Accolade priorities or decisions in a way that obtains understanding and buy-in from Pharmacists and Technicians.
  
• Assess, recommend, and participate in quality and process improvement initiatives within the team to ensure continuous improvement.
  
• Assists with development of pharmacy policies and procedures as well as business and operations plans.
  

• Work with pharmacy leadership to execute special projects.
  
• Perform all functions of a staff Clinical Pharmacist as needed.
  

What we are looking for...

• 3+ years of relevant, progressive management experience (and demonstrated success):
  

• Managing a team in a high-touch service environment (with an inbound/outbound telephonic call center model); including motivating team members to high-performance and achievement of specified goals.
  

• Recognizing and developing talent.
  
• Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency.
  

• Successful tenure as Pharmacy Team Lead may substitute for management experience.
  
• Comfortable with various computer programs at the user level.
  
• Able to communicate to varied audiences in a professional manner.
  

• Ability to build consensus and to work through others in achieving desired results and objectives.
  
• Team player capable of working effectively with internal and external partners.
  
• Ability to thrive in a dynamic and evolving atmosphere and eagerness to participate in the progression of the field of pharmacy.
  
• Licensed pharmacist with PharmD in good standing.
  
• MTM experience required.
  

• Specialty experience/certifications preferred but not required.
  

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Open Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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