CLIENT SERVICES SPECIALIST
Geo Reentry Services

Facility: ANTELOPE VALLEY DRC

Compensation Base: 

Compensation Bonus (if applicable): 

Equal Opportunity Employer.

Summary

This position provides case management and customer service support for the Reentry Center.  Performs participant check-in procedures and assists case managers with case coordination and documentation.  Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

• Checks-in all participants entering the facility.  May complete drug screens according to assigned random schedule for each participant check-in.
• May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
• Provides general office administration duties, including answering phones.  Provides general customer service to all who enter the facility, including participants, customers and the general public.
• Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Files, prepares charts and performs data entry as assigned.
• May collect participant payments, post payments on Company database, and make daily cash deposits.
• May be responsible for office opening and closing procedures.
• May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.
• May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
• May clean electronic home monitoring (EHM) equipment.
• May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis.  Documents participants’ attendance, participation and progress in Company database.
• Performs other duties as assigned.