Client Service Ambassador
SGS North America Inc.

Job Info

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Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Summary

• Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.

Job Functions

• Provide quality and timely response to internal and external client inquiries and requests
• Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
• Track and trend client data as required
• Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
• Set up new client accounts in LIMS and create required documents for sample submission for new clients
• Maintain records of all client communications and requirements
• Notify laboratory of special client requirements and monitor for compliance Ensure compliance to ISO 17025 standards are maintained

Qualifications

Education and Experience

• 4-year degree in Food Science, Chemistry or closely related field; Alternatively, equivalent work experience (Required)
• 1+ years of laboratory experience (Required)
• Effective problem prevention and problem-solving skills (Required)
• Written and verbal communication skills necessary to cross multiple disciplines (Required)
• Proficiency with Microsoft Word and Excel (Required)
• Proficiency with LIMS and Client Portal systems (Required)
• Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful condition

Licenses/ Certifications

• N/A

Knowledge / Skills / Abilities

• Language Skills: English/Highest level of knowledge required Required
• Mathematical Skills: Intermediate Required
• Reasoning Skills/Abilities: Intermediate level required Required
• Computer Skills: Proficiency with Microsoft Office 365 Suite, familiarity with databases and LIMS required

This job has expired.