Client Partner - Mid and Emerging Markets
Slalom, LLC

Job Info

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**This role is not eligible for 100% remote work and employees must live within a commutable distance of the Seattle area, where the role is based.**

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

We are seeking a Client Partner to join our Slalom Mid & Emerging Markets (MEM) team. As a Client Partner, you will work across all our capability areas (strategy through technology) and with our sales team to build strategies and deliver upon them in service of our clients and their organizations.

We're looking for an eager self-starter who thrives in a fast-paced and dynamic environment and is willing to get creative and try something, quickly adjusting to improve outcomes. Ability to work from the Slalom Seattle office and/or client locations a minimum 3 days per week.

What You'll Do

• Partner with clients to understand and solve problems and bring value beyond the obvious
• Manage $5M+ across one or more accounts
• Responsible for profitability of assigned accounts (revenue/margin/bill rate/utilization goals)
• Collaborate with sales executives and other account and practice leaders to create account plans/strategies to target and develop business with existing and new clients
• Orchestrate and build pursuit teams to solve clients' business problems; lead teams through deal close
• Lead (client) accounts, managing teams, consultants delivering on account(s) and providing internal updates on account activities
• Play a delivery role on client engagement, often leading an engagement or project teams, delivering complex solutions - this role should be 40% billable on client engagements
• Ensure delivery excellence by provide oversight and governance of all sold/managed engagements on your assigned accounts
• Mitigate financial risks, people matters and billing disputes
• Build and maintain long term client relationships
• Maintain awareness of industry best practices (mostly tech, manufacturing, retail, media & comms in the MEM space) and understand how Slalom capabilities interact
• Achieve and maintain high levels of client satisfaction across several engagements / Facilitate client satisfaction surveys
• Actively coach consultants to ensure high quality delivery, help promote career growth and job satisfaction

What You'll Bring

• Previous experience personally driving revenue and sales goals; experience closing new sales and experience managing accounts with growth targets
• Experience in developing client relationships and deepening them over time
• Ability to see around corners, show curiosity and bring a creator mindset to develop solutions for client problems
• 10+ years' experience managing teams through all lifecycles of a project including experience working in an IT service or consulting firm managing a large account or multiple accounts
• Experience managing transformational programs that incorporate people, processes, and technology
• Proven experience with complex account management, navigating the nuances of mid and emerging markets
• Experience managing the performance of individual consultants, either as direct reports and/or as members of project teams
• Excellent negotiation, conflict management, problem-solving, and decision-making skills with a track record of client satisfaction
• Constant and consistent learner mentality that you bring to work every day
• Technology, manufacturing, retail, media & comms, fin serv and utilities industry experience or expertise preferable
• Active and transferable industry relationships

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $175,000 to $281,000 and the targeted base salary range is $185,000 to $210,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.

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