Client Operations Support Analyst
Wsfs Financial

Job Info

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Position type: Full-time

Location: Newark, DE

Schedule: Monday – Friday, 8am-5pm
Hybrid/Onsite

Description:

The Client Operations Support Analyst will provide operational support to the Cash Distribution team. The incumbent will manage the placement of vault cash orders via VRU systems and email via Outlook and serves as the principal point of contact while conducting customer research. This role reconciles funding movement (including bank statement access, running General Ledger entries, and daily and monthly ACH entries). The Client Operations Support will execute time-sensitive courier communication while managing various tasks to complete production needs. The incumbent will create and maintain audit-approved documentation of the production process. Other duties as assigned, including cross-training and project development.

Minimum Qualifications:

• Associate degree preferred or equivalent work experience. Experience in the ATM or Cash Logistics industry is preferred
• Must have one years of customer service experience
• Data entry skills preferred
• Must have the ability to build relationships at all levels of the organization and with customers and vendors.
• Must have the ability to expertly process time sensitive, repetitive data entry
• Must have the ability to work in a fast-paced environment and can manage multiple customer requests simultaneously.
• Experience using service ticket applications is preferred, as well as the ability to multitask between multiple tools and systems.
• Must have the ability to work independently as well as in a team environment
• Must have the strong desire to learn, grow, and constantly face new challenges.
• Must have prior experience communicating with customers through email and phone, including strong telephone skills and etiquette, and strong oral and written communication skills.
• Must have strong technical skills using Microsoft Office software products. Intermediate level Excel skills preferred.
• Must have strong problem-solving skills, strong attention to detail and be a motivated, self-starter requiring minimal supervision and prioritize work effectively
• Ability to identify opportunities for process improvement, present ideas to teammates and management, and implement changes.

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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