Chatbot content writer
Sogeti USA

Job Info

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Job title:Chatbot content writer

Sogeti is a leadingprovider of professional technology services, specializing in ApplicationManagement, Infrastructure Management and High-Tech Engineering. Sogeti offerscutting-edge solutions around Testing, Business Intelligence, Mobility, Cloudand Security, combining world class methodologies and the global deliverymodel, Rightshore®. Sogeti brings together more than 20,000 professionals in 15countries and is present in over 100 locations in Europe, the US and India.Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the ParisStock Exchange.

At Sogeti USA, we arecommitted to building a long and enduring relationship with our employees andto creating an environment that rewards and empowers. Our mission is toconstantly exceed our employees' expectations in the same way that we strive toexceed our clients' expectations. We offer an environment that celebratesinnovation and helps you to achieve a good balance between your professionaland personal life. We strive to be an employer of choice!

Overview:

TheMicrosoft Policy Governance Team is developing a chatbot to help Microsoftemployees get fast and accurate answers to their Microsoft policy questions.The content writer will have the chance to establish and evolve the contentstrategy for the chatbot as it's being developed from the ground up.

Thecontent writer will communicate with program managers, engineers, policyowners, and team members to perform chatbot testing, analyze data, curateQ&A content, showcase the latest iterations to stakeholders and deliver onboth the short-term and long-term roadmap.

Toprequired skills:

Thisrole requires UX content strategy/copywriting experience, strongcross-functional communication skills, mastery of the English language,proficiency in Microsoft Office, especially SharePoint Online;and the abilityto analyze and interpret Microsoft policy.

Responsibilities:

• Develop content for an internal chatbot,enabling Microsoft employees to get fast and accurate answers to theirMicrosoft policy questions

• Write content for microcopy, error messages,user notifications, calls to action, email communications, and botconversations

• Analyze and interpret Microsoft policy incollaboration with program managers

• Take an active role in planning bot conversationstrategy and design, ensuring accuracy and compliance in chatbot answers whilesimplifying Microsoft policy for the user

• Develop a content strategy by analyzing HR emaildump files, Microsoft Policy, chatbot dump files, and chatbot testing sessions;perform research on chatbot best practices

• Build and refine the chatbot's Q&A knowledgebase in collaboration with policy owners;use SharePoint to upload and copyeditthe Q&A

• Enrich bot content, identifying user gaps andneeds

• Continuously improve the bot content byorganizing testing sessions and using data to inform the content strategy

• Communicate across the team and organization,collaborating with engineers, program managers, content writers, and designersto communicate your content recommendations

• Develop a deep understanding of the chatbot'sfunctionality

• Regularly test the chatbot and report bugs anderrors

• Evolve the content strategy as the team trainsthe bot and uses AI to enhance its capabilities

• Anticipate possible user interactions with thechatbot and create consistent, engaging content that meets users' needs

• Use simple yet comprehensive language whencrafting chatbot answers

• Create a conversation style guide for the bot asneeded

• Balance business needs with those of the user;influence team members to take action based on your content recommendations

• Develop a bot persona to ensure interactions areenjoyable, accurate, and engaging

Qualifications:

• Bachelor'sdegree in English, Marketing, Advertising, Communications, or related field

• Aportfolio that showcases your content strategy/copywriting/UX content work

• 2+years professional copywriting or content strategy experience with a focus onUX copy;chat bot experience a plus

• Masteryof the English language including grammar, punctuation, and style

• Proficiencywith Microsoft Office, including SharePoint

• Ableto meet tight deadlines with a strong multi-tasking ability to manage manyprojects at once

• Strongorganizational skills

• Excellentcross-functional collaboration experience, both written and verbal

• Abilityto deal with ambiguity and constant change in chatbot design thinking andprocesses

• Enthusiasmfor AI and technology;experience with a conversational AI platform a plus

• Detail-orientedcontent writer who uses data and creativity to solve problems

• Experiencefollowing a style guide;familiarity with the Microsoft Style Guide a plus

• Data-drivencopywriting experience a plus

Email resumeto me at:Harneet.Sapra@us.sogeti.com

Minimum educationqualification:

Bachelor's Degree inComputer Science, Computer Engineering, MIS or related field.

The benefits our employeesenjoy:

• 401(k) Savings Plan- Matched 150% up to 6%. (Our401k is in the top 1% of 401(k) plans offered in the US!)

• Medical/Prescription/Dental/Vision Coverage!

• Low-premium and deductible. Plan with freepreventive care.

• $12,000 in Tuition Reimbursement

• 100% Company-paid mobile phone plan

• Personal Time Off (PTO)- Ensuring a balance ofwork and home life

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