The Care Team Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator/Care Team Coordinator (CTC), under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The CTC: Care Team Coordinator works with the Physician Assistant to provide Urologists with the necessary support for their practices. Primary responsibility includes working with Physicians on visit planning for scheduled patients, maintaining calendars, communicating changes in schedules, and assisting with academia and research for respective physicians. Our care teams will "partner" with each patient to define and reach their customized health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased self-management of health. The design of the care teams, clinical operations, space and technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients.
Essential Responsibilities
The CTC will serve as the key interface between the Urology care team and the patient. The CTC will support care team members in all matters related to care coordination and management and will simultaneously serve as a proactive and ready resource for all care coordination needs and inquiries by patients. More specifically:
1. Within the patient visit or other patient interactive processes, the CTC will support the patient and care team in arranging for and coordinating needed patient care services, including but not limited to the following activities:
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