Card Operations Support Analyst
Northwest Federal Credit Union

Job Info

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Overview

The Card Operations Support Analyst supports various credit and debit card initiatives to include projects, product enhancements, and maintenance of processes and procedures. This role is also responsible for compiling, analyzing and presenting business reports and ensuring card related general ledgers are up to date.

Responsibilities

• Perform assigned projects related to product enhancements, new features and capabilities and provide regular updates to the AVP, Card Operations
• Monitor card vendors (Visa DPS, Amplify, Entrust) to ensure performance levels are consistently met and address any issues accordingly
• Troubleshoot issues with appropriate vendor related to card vendors applications
• Perform required monthly business reporting and quarterly Visa reporting
• Develop and analyze performance reports and create performance matrix
• Develop and maintain operational reports related to card activity, rewards trending, dispute/fraud performance
• Create job aids and conduct training for newly hired staff members
• Act as a liaison with NWFCU's Information Technology Department
• Research and provide clearing instructions for out of balance general ledger items
• Enforcement of regulatory compliance to data access, information sharing, and protecting personally identifiable information (PII) for members and employees
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

• High-school diploma or equivalent
• Minimum 5 years of banking or financial institution experience
• Strong proficiency with project tracker tools such MS Projects
• Strong proficiency in writing procedures and creating analytical recommendations
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
• Ability to work the hours of 8:00am - 4:30pm Monday through Friday
• Ability to use standard office equipment and systems; expertise with Microsoft Office suite of products, especially Word, Excel, and PowerPoint
• Accuracy and detail-orientation
• Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions
• Effective oral and written communication skills
• Ability to interact effectively with all levels of the organization and/or with members
• Ability to prioritize, plank, organize, and complete multiple tasks within assigned timelines

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

This job has expired.