Call Center Representative
Roth Staffing Companies

Job Info

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Our team is looking to hire Customer Service representative in East Point! This is a 3 month contract.

Duties

• Answers incoming requests in a friendly manner, responds to broad questions and takes complaints from the general public; inputs and/or logs information received into the call center's communications and computer equipment; directs requests to the appropriate department for further action.
• Performs follow-up on a variety of requests for information or public complaints; provides information of City operations; refers inquiries to other sources as required; assists users with password resets.
• Operates credit card machine, registers/cash-drawers, computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate personnel.
• Provides proactive support for internal and external customers.
• Assists with other Customer Care duties, such as special projects, training responsibilities or other similar tasks as assigned.
• Recommends and supports the City's policies and procedures.
• Refers to department operating procedures, administrative policies and procedures, regulations and standards, reference manuals and sources in performing assigned job duties; attends meetings, seminars and training sessions to remain knowledgeable of departmental operations and to promote improved job performance.
• Uses prescribed telephone etiquette as well as in person and follows customer service procedures; must be courteous to citizens and employees.
• Supports the core values of the Customer Care Department to include honesty and integrity; respect and compassion for all persons; first and foremost priority of serving customers, responsiveness and accountability to those served, and pursuing excellence in all endeavors undertaken; exhibits behavior that shows courtesy, decency, and respect to all persons; displays a caring, helpful, and friendly attitude; takes pride in doing a good job; maintains a positive and cooperative attitude; is sensitive to creating and maintaining positive public perceptions; is eager and willing to serve; continually seeks to improve performance; looks for better ways to serve the public; welcomes accountability, and fosters a positive team spirit.

• Obtains and verifies information and inputs call or in person information into computer for service requests/work orders; reviews, modifies, or corrects call information; documents all contact with customers on customer accounts.

Minimum Qualifications

Associate's degree preferred with a minimum of 18 months experience or equivalent experience in a customer service, cash handling, ten key and call center operation or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities for this position

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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