Call Center Inventory Rep
Greatcall

Job Info

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*POSITION:* Inventory Control Specialist
*DEPARTMENT:* 502 - Commercial Client Success
*REPORTING SUPERVISOR:* Senior Manager, Supply Chain & Installation
*DIRECT REPORTS:* No
*FLSA**:* Non-Exempt
*EMPLOYMENT STATUS**:* Direct Hire
*TRAVEL REQUIREMENTS:* N/A
*SCHEDULE:* Days
*ABOUT THE TEAM*
The Inventory Control group works diligently to retrieve inactive company assets back from members and partners. This group works closely with the logistics/warehouse team in an effort to receive company property back from members timely and efficiently.
*ABOUT THE JOB*
As an Inventory Control Specialist, your primary responsibilities will include the due-diligence that goes in to contacting members who have company equipment they are no longer utilizing for a variety of different reasons. You will use all resources available to have the members safely return the equipment to our warehouse.
*RESPONSIBILITIES *

* Consecutive outbound calling to members in an effort to recover assets and manage inventory integrity
* Complete assigned work in the reverse logistics company software.
* Manage and use the Asset Recovery Metrics on a daily, weekly, and monthly basis.
* Work to ensure recovery rate goals are met.
* Maintain a high level of communication with warehouse and retention teams during recovery efforts.
* Communicate at a high level with management surrounding recovery efforts
* Manage FedEx delivery exceptions.
* File and manage all FedEx claims.
* Provide feedback for improving and enhancing team processes to leadership.
* Abide by all Company policies and procedures, including HIPAA and Privacy Act laws.
* Other duties as assigned
*QUALIFICATIONS*
*Education:* High school diploma or GED required
*Experience: *

* Fluent in Spanish and English preferred
* Minimum one year Customer Service experience in call center environment
*Knowledge/Skills/Abilities: *

* Proficient in Microsoft Office and Excel
* Strong written and verbal communication skills
*Personal Attributes *

* Strong interpersonal skills
* Strong Critical Thinker
* Team player
* Self-motivated and is comfortable thinking outside of the box
* Highly organized
* Strong work ethic with proven dependability

This job has expired.