Business Process Analyst, Services Transformation
Inspire Brands

Atlanta, Georgia

Posted in Retail
18 days ago

Job Info

The Services Transformation Office at Inspire Brands is seeking a business process analyst to help support the development and mapping of transformation use-cases across Inspire Brand's shared-services and brand teams.

  • Support "AS-IS" and "TO-BE" process mapping activities to help identify and evaluate transformation opportunities to build transformation pipeline.
  • Support opportunity identification across the Support Center and deliver optimized processes and capabilities on found opportunities. This includes evaluating and implementing process automation and Robotics Process Automation (RPA) use-cases.
  • Coordinate with department leaders / teams, IT/system owners, external vendors, and other appropriate stakeholders to deploy designed to-be process.
  • Support throughout the RPA Development Lifecycle stages, including Process Intake, Development, QA/UAT, and Go-Live.


  • Engage with business process owners to build "AS-IS" and "TO-BE" process maps for transformation opportunities.
  • Assess opportunities to transform services across the Support Center to improve, streamline and maximize processes ---Includes evaluating and implementing process automations and RPA opportunities.
  • Engage with department leaders and their teams across the Support Center to identify and evaluate potential opportunities.
  • For all RPA opportunities, collaborate with STO team throughout the development lifecycle, including solution design, QA/test and UAT planning, Go-Live planning, and post-implementation support.
  • Build relationships and collaborate with others across the Support Center to proactively identify transformation opportunities.


  • Bachelor's degree in Information Systems, Management Information Systems, Supply Chain & Operations Management, Organizational Design, Process Engineering, Finance / Accounting, or a related field
  • Advanced education in Technology, Process Engineering and / or Project Management.


  • 1 -3 years of relevant work experience including process design and improvement, business analysis, project management, technology implementation, or Accounting/FP&A experience
  • Preferred: Robotic Process Automation (RPA) experience or interest (UiPath, Automation Anywhere, BluePrism, PEGA, etc.). Process engineering and lean six-sigma training.
  • Restaurant/retail/shared services experience


  • Outstanding analytical and problem-solving skills.
  • Familiarity with process engineering and mapping techniques (i.e. cause and effect diagrams, swimlane diagrams) and tools (i.e. Microsoft Visio, LucidChart)
  • Familiarity with project management and development lifecycles/methodologies (i.e. SDLC, Agile, Waterfall)
  • Ability to effectively communicate with business and department leaders across the shared services organization.
  • Advanced knowledge of Microsoft Excel, PowerPoint and Word.
  • Capable of handling competing priorities, often with considerable time constraints.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 11,200 Arby's, Buffalo Wild Wings, SONIC Drive-In, Rusty Taco and Jimmy John's locations worldwide.
We are creating a family of brands with maverick qualities, each with their own distinct positioning, guest experience, and product offering. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.


New post from our employment blog

3 Thoughts on How to Dress (and get ready) for a Job Interview

3 Thoughts on How to Dress (and get ready) for a Job Interview

Ok, you have made it to an interview! Now that you have made it, a question you should ask yourself is “What should I wear?”. 

Read full blog post
Share this job with the community

Click a community link below, and then social share the Business Process Analyst, Services Transformation job.

African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo