Business Operations Analyst (EMEA)
Kforce Inc.

Job Info

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RESPONSIBILITIES:

Kforce's client is seeking a Business Operations Analyst fluent in either Russian or French to join their team in Boca Raton, FL. Responsibilities:

• Customer Services: The Business Operations Analyst will provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database; We are not technical support or frontline support, as we are the experts of our database
• Database Management: Perform analytics and maintenance of the database; Using SQL, Tableau, Python, MS Office, or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the database continues to be relevant and comprehensive
• Team/Project Management: The Business Operations Analyst will supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents; Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize

Other General Duties:

• Review source documents for data input being performed by research centers
• Check accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing
• Verify output against control/standard, review format and accuracy of profiles, and distribute information to appropriate departments
• The Business Operations Analyst will provide research and administrative support to research centers and other departments.
• Gather information, conduct background searches and fact checks
• May conduct competitive research
• Perform routine assignments starting at the entry level to more senior levels according to job progression

REQUIREMENTS:

• College or university degree, or the equivalent work experience that provides exposure to teamwork, professional communication, and technical acumen
• Functional Knowledge: Business fluency in Russian or French is preferred; Geopolitical, business and cultural knowledge of region of responsibility is required; MS Office knowledge, especially for Excel, is required
• Business Expertise: Apply general knowledge of business practices and acumens developed through education or past experiences
• Leadership: Supervising offshore research centers; accountable for own contribution and teamwork
• Problem Solving: Solve routine problems using existing procedures and information, standard practices, and knowledge
• Impact: Works within standardized procedures and practices to achieve objectives and meet deadlines
• Interpersonal Skills: Internal communication via calls and emails; External communication mostly via email

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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