Business Application Specialist - Hybrid Remote
Mercy Medical

Job Info

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Employment Type:
Full time
Shift:

Description:

POSITION PURPOSE

Provides analytical, functional support and maintenance of enterprise, regional or local software applications for multiple user clients at Regional Health Ministry (RHM) sites. Serves as a resource, interface and liaison with user clients, technical applications staff and vendors to resolve problems with functionality of software applications. Responds to business process issues by researching routine to moderately complex application problems, developing solutions, conducting test cases and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Performs pre-install testing of new releases of applications/interfaces; reviews data and file layout structure; conducts file maintenance, updates tables and maintains profiles. Provides training and guidance to user clients in utilization of new internal business processes and new systems or applications. Work activities require thorough understanding and experience in one or more applications; and the ability to analyze and facilitate application and system issues in order to meet customer business needs. Position incumbents are knowledgeable for the applications of their assigned area and serve as a resource on technical issues, data analysis, report generation, and determining the nature of problems and providing a quick resolution. Works with enterprise, regional or local level applications and users that may be deployed across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

Provides analysis, functional support, and maintenance of enterprise applications.

Analyzes and responds to business process issues by researching application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.

Troubleshoots and analyzes simple to moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix).

Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.

Participates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality.

Participates in meetings with team members and user clients. Develops and maintains user client relationships in order to support customer business needs.

Interfaces with other TIS support or client end users in gathering information; programs tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's degree in healthcare or information technology and a minimum of three to five (3 - 5) years of related experience or an equivalent combination of education and experience.

Intermediate proficiency (3 - 5 yrs.) with Windows based applications, etc.

Reasonable knowledge and experience (3 - 5 yrs.) utilizing healthcare business software applications preferred.

Reasonable operational knowledge and experience (3 - 5 yrs.) of supported business process preferred.

Ability to create reports.

Ability to apply regulatory requirements.

Strong analytical and problem solving skills.

Ability to meet deadlines and set priorities.

Ability to represent the team in customer and inter-team meetings.

Ability to obtain and exchange information.

Ability to work independently on a day-to-day basis.

Strong interpersonal and customer service skills. Ability to interface with internal technical staff, hospital client users and external vendors.

Strong organizational skills and attention to detail.

Strong written and verbal communication skills.

Must possess a willingness to learn and develop skills.

Must possess the ability to work in teams and with direct supervision.

Must be comfortable operating in a collaborative, shared leadership environment.

A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

The incumbent must be capable of traveling in the course of completing project assignments.

The incumbent may provide 24X7 on-call rotation support for application, which includes assisting on applying fixes and resolution to production problems, errors and issues.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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