Briostack - Customer Support Representative, Tier 1
EverCommerce Solutions Inc

Job Info

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Briostack is looking to hire motivated, goal-oriented, and dependable people to expand our client services team and join us as a Customer Support Representative, Tier 1. You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have. This includes providing support, training and guidance through the adoption of Brio our SAAS based CRM designed specifically for pest control companies.

You:

You are a customer service professional at heart, building strong, trusting relationships with your customers. You are highly organized, able to handle multiple client requests at one time. You thrive when you can work across teams to ensure that a customer has the best solution available for their business. You work hard and are motivated by your clients' successes.

Us:

Briostack is a small but quickly growing software as a service company, recently acquired by EverCommerce. We have a software suite targeted at the major business needs of pest control companies. Our goal is to build software so good that no one can offer a close substitute, and we are building a world-class engineering team to help us achieve it. Our product offering is named Brio, and there are a number of major parts to what it does:

• Sales Support
  
• Customer Relationship Management
  
• Appointment Scheduling
  
• Route Optimization
  
• End to End Paperless Documentation
  
• Billing and Transaction Processing
  
• Automated Notifications
  

Where:

Our office is located in Lehi, UT. Due to COVID-19, this position is currently fully remote, but we are looking for candidates local to the Salt Lake City who will commute to our office when we reopen later this year.

Responsibilities:

• Field incoming calls, chats, and emails into our support team
  
• Consult with customers to understand their business and recommend best practices in the use of the software
  
• Nurture customer relationships to build trust
  
• Participate in the ongoing creation and updating of best practices for role and department
  
• Operate across department boundaries
  
• Consistently increase your knowledge of the software and the industry
  
• Collaborate with other departments when necessary to help the customer be successful
  
• Willingness to work over 40 hours when necessary
  
• Help Customer become an expert on the product which includes using all features to the fullest.
  

Qualifications

• Delivery of technology training in a corporate setting in-person and via the web
  
• Proven ability to manage multiple projects with tight deadlines
  
• Customer service/support
  
• High attention to detail
  
• Excellent written and verbal communication skills
  
• Project development
  
• Working well across departments
  
• Ability to prioritize and organize tasks
  

Benefits and Perks:

• Continued investment in your professional development
  
• Robust health and wellness benefits
  
• 401k with up to a 4% match
  
• Monthly wellness stipend
  
• Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
  
• Employee Stock Purchase Program
  
• Student Loan Repayment Program
  

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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