BFT PHLEBOTOMIST NORTH SHORE - LYNN AND SALEM
Massachusetts General Hospital(MGH)

Job Info

SUMMARY: Brief summary and purpose of the job
Under the direction of the Phlebotomy Coordinator(s), the Operations Manager, and the Phlebotomy Manager, Phlebotomists perform a variety of support services to the laboratory and provide phlebotomy services for all clients. Depending on the area in which an individual is assigned for his/her shift, the responsibilities vary.
Essential Duties and Responsibilities; include the following, other duties may be assigned.
Culture of Excellence Responsibilities;
• See everyone as worthy of respect and attention.
• Design care and services for and with each patient.
• Recognize that patients see quality service as quality care.
• Make it a priority to assist patients, visitors and colleagues.
• Take advantage of learning and growth opportunities.
• Understand organizational goals and priorities.
Compliance Responsibilities;
• Understands and adheres to North Shore Medical Centers' (NSMC) compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and NSMC's Policies.
• Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
Job Specific Responsibilities; (e.g. clerical, patient care, food service, supervisory, etc.)
Laboratory Procedures and Protocols
• Maintain established department policies and procedures, objectives, safety,
• Environmental and infection control standards.
• Process a variety of specimens in accordance to established protocols.
• Data entry into both the hospital and laboratory information systems.
• Monitor requests for laboratory testing that have not been processed through the laboratory information system. Ensure that all outstanding orders are accounted for and that any missing specimens are found.
• Document the receipt of specimens in the laboratory information system. Perform quality assurance checks on outpatient requisitions to ensure the correctness of data entry.
• Sort and file requisitions in the appropriate location according to established protocols.
• Pull all out-patient requisitions that require follow-up with the physician offices.
• Understand through yearly competencies, all aspects of phlebotomy including, age specific competencies, the specific procedures needed for pediatric patients (if applicable)
• Maintain work area in a neat, orderly, and well-stocked manner.
• Rotate onto weekends and holidays as assigned to assure uniform quality of laboratory services.
• Communicate with medical, nursing, and office personnel regarding laboratory results and protocols.
• Provide back-up for all areas of responsibility for a Phlebotomist MLA regardless of the individual assignment. Perform other related duties as required or as responsibilities dictate. Required to respond to all codes, all locations.
• Demonstrate the role of a Phlebotomist in a professional manner.
• Assume accountability for his/her position extends self when unusual need arises.
• Report for work on time and give adequate notice of absenteeism or tardiness.
• Routinely undertake additional tasks when his/her assignment is completed.
• Accepts constructive criticism regarding own performance and strives to make improvements.
• Adheres to policies established for meals, breaks, dress code, and parking. Exhibits courtesy and respect to patients, families, physicians, clients, and coworkers.
• Seeks additional learning experiences.
• Maintains competencies through: Regular participation in service education programs.
• Demonstrates understanding of Fire and Disaster Plan, Infection Control, Trauma Alert Protocol and handling of critical patients.
• Demonstrates proficient laboratory skills via yearly competencies.
• Motivated and self-directed:
• Carries out responsibilities promptly and in a self-directed fashion.
• Utilizes concepts of preventive maintenance and proper use of laboratory equipment.
• Is flexible and receptive to change.
• Participates in quality improvement activities.
• Demonstrates excellent customer service skills to promote customer satisfaction.
Supervisory/Managerial Responsibilities; (Include number and type of FTEs)
• None
Fiscal Responsibilities: (Include sized of annual budget)
• None

Qualifications
Job Qualifications; Brief description of the minimum qualifications for the job.
Skills: (Specific learned activity gained through training, e.g., typing, presentation skills, computer skills; e.g. Excel; CPR,ACLS)
• Required: Ability to handle several processes concurrently. Ability to effectively deal with a wide range of personalities, technical and support staff. Knowledge of Medical terminology.
• Preferred: None
Experience:
• Required: None
• Preferred:Prefer 1+ year of phlebotomy experience and demonstrated proficiency in the phlebotomy field.
Education/Degree requirements:
• Required: Requires completion of High School or Equivalent and Certificate of completion in Phlebotomy or Medical Assisting or a phlebotomy course as part of an associate or bachelor degree program such as nursing.
• Preferred:None
Licensure, Certifications, or Registration:
• Required: None
• Preferred: None
Physical Requirements This section is designed to identify the Physical Requirements" of a job.
All Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. All requests for a reasonable accommodation must be discussed with HR Generalist and appropriate manager, and is subject to approval per the NSMC "Reasonable Accommodation" Policy.
Physical Requirements
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Working Conditions
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EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.