Behavioral Health Performance Coach
PacificSource

Job Info

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Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Position Overview: The Behavioral Health Performance Coach is responsible for working with clinics, community partners and other patient care settings to improve performance. Facilitate performance improvement and practice transformation efforts through collaboration with health care providers and staff, sharing expertise in best practices as well as preparing and communicating information on their performance, data sources, and provider incentives to drive results.

Essential Responsibilities:

• Collaborate with participating regional clinics, hospitals and stakeholders to establish relationships, observe clinic operations/workflows, as well as implement and track quality improvement strategies to optimize performance such as emergency department (ED) and inpatient psychiatric admissions and readmissions for identified mental health populations.
• Maintains thorough knowledge and understanding of the performance measures, best practice, contractual requirements and the specifications to adequately speak in depth.
• Support Quality Program Managers/Strategist to identify and implement strategic internal and community initiatives aimed at maximizing member outcomes and performance results.
• Implement and monitor regional work plans to ensure clinical and service quality improvement programs are carried out, providing feedback to internal and external stakeholders
• Participates in multi-department/cross-functional committees and workgroups, which support key initiatives, prepares reports, data, agendas/minutes or other materials for committee presentation and management.
• Collaborate with provider partners to identify data sources, provide technical assistance on use of data and reporting systems to drive performance improvement.
• Collect, organize, and share data and information between external and internal stakeholders, including how practices implement process improvements.
• Assist with the evaluation of initiatives to determine the effectiveness and make recommendations to improve outcomes
• Synthesize customer and third-party feedback into operational solutions that drive on-going enhancements to member experience.
• Support internal staff to identify and implement strategic internal and community initiatives aimed at maximizing member outcomes and quality results
• Participate in relevant community partnerships and workgroups.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Work Experience: Five years of experience in the health care industry with an emphasis on behavior health and provider engagement.

Education, Certificates, Licenses: Bachelor's Degree in Behavioral Health required, Behavioral Health master degree preferred.

Knowledge: Knowledge of State of Oregon Medicaid regulations, mandated benefits and systems of care for behavioral health. Knowledge of the needs of those with behavioral health disorders, and relevant procedure codes. Knowledge of quality improvement processes. Organizational skills with solid experience in using computers and various software applications including Word, Excel, PowerPoint, Outlook, SharePoint, and audio-visual equipment. Ability to deliver coaching needs to a variety of different provider populations.

Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing
• Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

This job has expired.