Associate Forestry Technican -Hardware Support -VegMgmt- West Akron Campus
FirstEnergy Corp

Job Info

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JOB DESCRIPTION

About the Opportunity

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

Associate Forestry Technician

* Position is expected to be a hybrid opportunity working between home office and within commuting distance of FirstEnergy West Akron Campus (within 1 hour). Selected candidate will be expected to be in person in the office when job requirements and expectations indicate the need or when requested to be present by Management or Leadership.

This role is responsible to support the creation, integration, implementation and maintenance of Apple products and supporting vegetation service desk to facilitate the roll out and continued support of the Vegetation Management Software. This includes identification of best Apple product to suite the needs of the entire Vegetation Management group including amenities' to make the products "field ready and compatible". The successful candidate will be a self-motivated individual the ability to function in a fast-paced team environment. Duties include asset management, cellular account management, asset and project budgeting and oversight, creation, development, and maintenance of service desk, oversight of service desk, leading/supporting and creating processes for contractors to facilitate/improve customer service, troubleshooting, support for day-to-day activities associate with hardware and mobile devices used in the field and office, creation and oversight of hands-on and virtual training of device use, testing, activation, setup, monitoring, reporting, shipping, receiving, ordering and reviewing and reporting on inventory of hardware and mobile devices. The role provides the opportunity for frequent interaction with Vegetation Management employees and contractors, IT partners, internal business units and other key stakeholders, which necessitates strong leadership communication and interpersonal skills.

Responsibilities:

• Promote safety and demonstrate a direct solid commitment to all aspects of safety as a core value
• Adhere to all FirstEnergy policies, compliance rules & regulations.
• Build strong collaboration between IT and other Business Units
• Learn and grow in knowledge of cellular companies, cellular hardware, and upcoming opportunities for hardware and software
• Assist in Identifying hardware "refresh" requirements and needs so hardware remain 100% supportive of Vegetation Management group
• Support Vegetation Management Support Desk processes leading to customer service excellence.
• Work to understand Vegetation Management daily processes and activities to better understand how to support.
• Support tracking and reporting on daily Hardware and Mobile Device inventory
• Work to support the professional growth of all contracted support team
• Learn and understand how to manage and negotiate cellular contracts to promote best in class pricing.
• Assist in all aspects of cellular/hardware/software budgeting and fiscal responsibilities
• Assist in identify appropriate Apple product and accessories for field use
• Assist in identify appropriate cellular provider to best support Operations staff per work area
• Orchestrate and direct receiving cellular devices and verify validity
• Learn and support verifying best management practices in cellular contract management
• Assist in creating and implement supporting service desk
• Develop or review procedural and process documentation (Veg Bulletins, troubleshooting flowcharts, processes, etc.) to support the hardware
• Assist in creating and support implementation of the ITNow System for Vegetation Management
• Assist in managing the Microsoft InTune System for Vegetation Management
• Oversee implementation and training of the new VMS software and other future software
• Oversee hands-on and virtual training as needed for use of Hardware and Mobile Devices
• Assist in managing IOS Apple Updates and identify any impacts to current and future user interfaces
• Review and report out on hardware and Mobile Device Equipment Inventory
• Present information on budget, project deadlines, and progress to Management and Leadership
• Oversee and support cellular and mobile hardware cyber security requirements per FE standards
• Utilizing understanding of Vegetation Management practices oversee the development and maintenance of User Guides and other Training Materials
• Learn and maintain complete and clear understanding of FirstEnergy Corporate standards
• Attend and be able to lead required meetings
• Support user Onboarding and Offboarding as needed
• Assist with storm support including devices.
• Could require 25-50% travel depending on project status and need

Qualifications at the Associate Forestry Specialist level must include:

• A 2-year degree in Information Technology or related discipline along with minimum 3 years of related work experience for hardware and mobile device support. In lieu of a degree, 5 years or more of direct, related experience will be considered.
• Must have full proficiency with computer software applications including Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, OneNote, Teams, etc.).
• Knowledge of FirstEnergy IT policies and procedures.
• Knowledge of FirstEnergy software systems such as Fortinet ITNow, SCCM, and/or Microsoft Power BI Reports, Multifactor Authentication, Microsoft Intune, a plus.
• Knowledge of iOS Devices required
• Must be able to communicate effectively, through verbal and written methods to all internal and external customers and have excellent active listening and communication skills.
• Must have the ability to work in a fast-paced environment, independently or in a team, to manage, organize, and prioritize work and ultimately meet strict deadlines.
• Must have a personal vehicle to commute to various facilities and locations as required, possessing a valid driver's license.
• Must be willing to work during storm and emergency events as needed.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non-Exempt

FirstEnergy Human Resources Team

This job has expired.