Associate Director of IT Infrastructure (Network Operations Leader)
Indiana University

Job Info

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Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 117,000 living alumni around the globe.

Job Summary

Department-Specific Responsibilities:

• Directs all infrastructure-related operations including hardware, software, server administration, and network initiatives.
• Directs and manages all personnel in the KSBIT infrastructure area.
• Advises the leadership on the infrastructure management policies and trends, and the adoption of new technologies.
• Directs, implements, and coordinates training programs for all staff in the infrastructure team.
• Manages hardware life cycle for workstations, servers, and network infrastructure.
• Oversees the design, implement, maintain the IT infrastructure that enables the organization to achieve its goals and objectives.
• Manages IT infrastructure operations, including workstations, servers, software, and network assets. Determine team-wide quality standards, best practices, and standard operating procedures.
• Directs and manages a team of six IT professionals and their work activities. Sets goals, assigns work, creates Key Performance Indicators (KPI), and monitors accuracy and completeness.
• Plans and conducts professional development activities and performance appraisals.
• Meets with faculty and staff to determine infrastructure needs in support of teaching and/or research.
• Participates in organization-wide IT planning activities. Assists the leadership in the development of long-term IT infrastructure strategy to support the research, administrative, and academic missions.
• Works with UITS to coordinate the expansion & deployment of network infrastructure (new & upgrades) in the Kelley school.
• Consults with UITS and third-party vendors and contractors to meet the organizational goals and address ongoing initiatives.
• Develops, implements, and coordinates business continuity planning and change management process.
• Manages day-to-day security for infrastructure and assists Kelley Security Officer in handling incidents.
• Researches, evaluates, and advises the leadership on new and emerging technologies as they become available.

General Responsibilities:

• Provides highest level of operational leadership and coordination of assigned staff members to define network operations methodologies and standards; provides direction and guidance on high priority network operations projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase network operations initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of technical resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Works collaboratively with other network operations leaders in recommending standards, best practices, and related policies/procedures.
• Conducts research on emerging technologies, services, protocols/processes, and/or standards in support of network operations efforts; responsible for the implementation of new protocols/procedures to address business needs.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees and task forces related to network operations.

Qualifications

EDUCATION

Required

• Bachelor's degree (preferably in computer science or a related field).

WORK EXPERIENCE

Required

• 4 years of network operations or related experience.
• 1 year of management experience.

Preferred

• 5 years of work experience in hardware, networking, and server administration.

Combinations of related education and experience may be considered.

SKILLS

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Information Technology

Job Family: Network Admin, Analysis, & Eng

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Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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