Associate Director of Admissions, Operations and Technology
Capital University

Job Info

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Under the supervision of the Senior Associate Director of Admissions, Operations & Technology, the Associate Director will assist with analyzing current practices and improving processes within the Admission CRM, Slate, while also processing admission files and decisions. This position requires a high level of accuracy to ensure that each potential student receives correct correspondence from the university and Admission Office. This individual will also serve as one of the primary Colleague users in the Admission areas. They will assist all admissions teams (with a focus on graduate admissions) with functionality in the Admission CRM and data reconciliation between the Admission CRM and Colleague ERP. Advanced knowledge of Slate and Colleague is preferred. To apply, applicants must submit a resume or CV and cover letter.

Responsibilities:

CRM Maintenance and Improvement

• Collaborates with the admission personnel from all areas to create, improve, and maintain processes within the admission CRM.
• Attends Slate Summit and explores webinars, forums, and past Slate presentations and resources to improve best practices for the use of Slate.
• Updates portals and other front facing elements of CRM using HTML, CSS and technical skills to create a personalized, branded student experience.
• Maintains documentation for processes within the CRM.
• Provides trainings for Capital personnel involved in the admission process, specifically graduate staff and faculty.
• Assists Senior Associate Director in updating reports and queries for users within the admission CRM

Data Management

• Provides reports and data to consultants and other partners as needed.
• Reconciles data between Colleague ERP and Admission CRM.
• May serve on the university Data Management Committee.
• Collaborates with IT and Senior Associate Director to maintain data integrity.
• Communicates directly with key stakeholders across campus, primarily including graduate admissions teams and faculty.
• Assists in coordinating reporting with Institutional Research for fact book, US News and World Report, Common Dataset and any other necessary reports.

Data Processing

• Audits data to ensure that all information is correct in Colleague and Slate.
• Releases admission decisions on a biweekly basis after reviewing and cleaning the records.
• Collaborates with Admissions Operations team to coordinate all aspects of processing and maintaining records for all prospects, inquiries and applications for prospective undergraduate and graduate students.
• Reviews source materials for completeness and resolves problems related to incomplete or inaccurate data.
• Imports lists and applications from various partners and vendors.
• Generates queries and reports, using advanced knowledge of Colleague and Slate to ensure clean records, data integrity, and clean processes.
• Assists with various other daily Operations tasks on an as needed basis, including consolidating duplicate records, retrieving and maintaining transcripts and test scores, managing inventory for physical mailings/materials, etc.

Additional Assignments

Attends office and university meetings. Participates in professional development opportunities such as conferences, workshops, and meetings. May run meetings in the absence of the Senior Associate Director.

This job description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree
• Two years of office experience or training primarily in data entry and information processing or college admissions.
• Advanced knowledge of Slate and Colleague is strongly preferred.
• Excellent skills in using Microsoft Office Suite.
• Possess a superior level of attention to detail.
• Possess a high degree of professionalism and strong organizational and time management skills.
• Ability to handle frequent interruptions and multi-task.
• Ability to handle sensitive information and maintain confidentiality.
• Excellent professional verbal and written communication skills.
• Ability to work closely and professionally with others as part of a team.
• Ability to sit at a desk for prolonged periods of time performing repetitive keyboarding duties.
• Other Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk to hear; frequently required to sit and reach with hands and arms; and occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds; and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Effective August 27, 2021 - Capital University requires all employees in all positions to be fully vaccinated for COVID-19 no later than January 3, 2022 or before the first day of employment, whichever is later. If hired, you will be required to provide proof of having the full COVID-19 vaccination OR file and be granted approval for a valid religious or medical exemption. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Capital University's HR Department after you receive an offer of employment. Capital University does not require applicants to discuss vaccination status prior to receipt of an offer of employment and complies with all applicable laws requiring reasonable accommodation.

Capital University is committed to increasing the diversity of the Capital community and curriculum. This commitment includes Capital's dedication to the development of faculty and staff who are committed to inclusive practices in teaching, learning, working and all other campus and community interactions. Candidates who can contribute to that goal are particularly encouraged to apply.

For more information on Capital University, visit our website at www.capital.edu.

Capital University offers a rich benefits package that includes medical, dental, vision, retirement, family education benefits, short-term and long-term disability, life insurance and free parking.

Capital University is an equal opportunity employer, and supports a diverse and inclusive campus community. Capital University does not discriminate on the basis of race, color, national or ethnic origin, sexual orientation, religion, sex, gender, age, disability, veteran status, or other characteristics protected by the law.

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