Associate Analyst, Card Reconciliation
Gamestop, Inc.

Job Info

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Description:

SUMMARY

Working with general supervision, the Credit/Debit Card Associate Analyst reviews credit card and debit card reconciliations on a monthly basis. Analyze, research, and report on all dredit/cash fraud. Assure that all monthly and daily reconciliations are performed with accuracy and accountability as to what has been reconciled for all assigned accounts. This position requires timely reporting to management and field. This position requires daily and consistent telephone contact with customers and stores to quickly and accurately resolve credit card and debit card transaction concerns. Associate may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor's advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES.*

* Oversee the work of credit/debit card team

* Review all credit card and debit card reconciliations

* Analyze and research all fraudulent transactions within Credit/Cash and work with appropriate teams.

* Report all fraudulent activity to Loss Prevention teams

* Work with law enforcement on fraudulent requests

* Resolve all reconciliation variances on a daily basis

* Input all refunds and payments received from team insure all necessary supporting documentation is provided

* Review daily outstanding reconciliations utilizing reports prepared from systems

* Review weekly reports concerning over/shorts, POS issues, and other reports as requested

* Prepare weekly/monthly/quarterly fraud reports for field and management

* Review and analyze all month end reconciliations; denoting any and all discrepancies

* Reconcile all month end reconciliations to the General Ledger

* Respond to all calls, voice mails, and e-mails regarding credit card and debit card transaction issues within one business day from when they were received

* Research and resolve all customer credit card and/or debit card issues including issuing refunds when necessary

* Provide, via spreadsheet tracker, totals reflecting reconciled issues and outstanding items to supervisor on a daily basis

* Maintain intradepartmental relationships as it pertains to job responsibilities

* Other duties may be assigned as necessary for the successful operation of the business

* Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace

* Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible

* Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time

* Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor

* Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others' feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate

* Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

* Analytical Proficiency- Leveraging extensive knowledge of qualitative and quantitative methods to identify, organize, interpret, and report data needed by organizational decision makers to achieve favorable business outcomes

* Continuous Improvement- Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact

* Information Monitoring- Establishes ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

* Accredited Bachelor's required in accounting, finance, general business or other related field preferred; ; at least one year of additional related experience may be considered in substitution

* Minimum 4 year of experience in an accounting/finance department required; experience working in credit/debit card area preferred

* Minimum one year of relevant, customer-focused worked experience preferred

* Retail experience preferred

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

* Proficient knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook

* Working knowledge of accounting reconciliation process

* Ability to enter, retrieve, analyze, recognize discrepancies, organize, and report electronic financial data.

* Detail oriented and effective at researching issues and problem solving

* Working knowledge of credit card processing

* Basic/working knowledge of accounting principles

* Proficient verbal and written communication skills using basic English; bilingual in English/Spanish preferred

* Ability to accurately type and enter information into a PC using a keyboard and mouse

* Ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

* Ability to understand and comply with all GameStop policies and procedures, including but not limited to, those related to attendance, safety, conflict of interest, confidentiality, honesty and ethical conduct

* Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes

 

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